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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: App Administration	10%	- Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration
Topic 2: Enabling Slack Success	15%	- Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support
Topic 3: User Lifecycle Management	14%	- Handle user onboarding and offboarding - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning
Topic 4: Channel & User Group Administration	28%	- Convert public channels to private channels - Configure channel management policies - Manage default channels and required channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices
Topic 5: Fundamentals	9%	- Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console
Topic 6: Security	15%	- Configure security policies and compliance settings - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions
Topic 7: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies

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Salesforce Certified Slack Administrator Sample Questions (Q79-Q84):

NEW QUESTION # 79
Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A. Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
B. Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
C. Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
D. There is a limit of ten org-wide channels, and this project would not necessitate creating one.

Answer: A

Explanation:
In Enterprise Grid, an org-wide channel is intended for communications relevant to all members across all workspaces. Slack documentation states:
"Org-wide channels are automatically shared with every workspace in your organization and should be used for information that applies to everyone, such as company-wide announcements." Since a cross-functional project would involve specific participants and not the entire organization, a multi- workspace channel is a more appropriate and flexible solution.
(Reference: Slack Administration Study Guide - Enterprise Grid Channels and Communication Best Practices)
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NEW QUESTION # 80
In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?

A. Create a private project channel to share the report with the VP and anyone whose information is included.
B. Send the report in a DM to the VP of HR.
C. Send the report in a group DM to the VP and anyone whose information is included in the report.
D. Post the report in the project's public channel.

Answer: A

Explanation:
Slack security best practices recommend:
"Sensitive information should be shared in a private channel where access is restricted to authorized individuals." Posting in a public channel (D) would expose confidential information. Group DMs (A) are less scalable and harder to manage. A one-off DM to the VP (C) may not involve all relevant stakeholders.
(Reference: Slack Administration Study Guide - Sharing Sensitive Information in Slack)
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NEW QUESTION # 81
You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A. Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
B. Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
C. Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
D. Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

Answer: B,D

Explanation:
Slack recommends using Workflow Builder to:
"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication." Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.
(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)
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NEW QUESTION # 82
You're an Org Admin at a company that recently rolled out Enterprise Mobility Management (EMM) to its employees.
You start receiving reports that users are being signed out of Slack unexpectedly after EMM activation.
What is the most likely cause of the sign out?

A. The members did not set up EMM within the 72-hour window.
B. EMM requires users to sign in every 72 hours to ensure compliance.
C. When activating EMM, you did not enable "Keep users signed in."
D. The users need to update their device operating systems.

Answer: A

Explanation:
Slack EMM documentation states:
"After EMM is activated, users must complete the EMM setup within a 72-hour window or they will be automatically signed out from Slack." EMM does not force re-authentication every 72 hours (C). Device OS updates (A) are not mandatory for EMM sign-ins. "Keep users signed in" (D) relates to desktop sessions more than mobile EMM enforcement.
(Reference: Slack Administration Study Guide - Enterprise Mobility Management (EMM) Setup Requirements)
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NEW QUESTION # 83
Which TWO statements are true about workflows? (Choose two.)

A. It is not possible to create a custom workflow for your team in fewer than five clicks.
B. Workspace Owners and Admins can view all published workflows created by members of their workspaces.
C. It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
D. To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.

Answer: B,C

Explanation:
Slack's Workflow Builder allows users to create workflows without writing code, and Admins have visibility over workflows to maintain governance.
According to Slack documentation:
"Workspace Owners and Admins can view and manage all published workflows in their workspace." "For Enterprise Grid organizations, Org Owners and Org Admins can see workflows across all workspaces." Option A is false - creating a workflow is a quick process requiring fewer than five clicks. Option C is inaccurate because regular members can also view workflows they have access to via Workflow Builder, not just Owners or Admins.
(Reference: Slack Administration Study Guide - Workflow Builder and Admin Controls)
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NEW QUESTION # 84
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