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| Section | Weight | Objectives |
|---|---|---|
| Object Manager and Lightning App Builder | 20% | - Standard and Custom Objects
|
| Activity and Collaboration | 8% | - Productivity Tools
|
| Desktop and Mobile Administration | 2% | - Mobile Configuration
|
| Workflow and Process Automation | 20% | - Automation Tools
|
| Service and Support Applications | 12% | - Service Cloud Basics
|
| Organization Setup | 10% | - Company Settings and User Interface
|
| Data and Analytics Management | 16% | - Reports and Dashboards
|
| Sales and Marketing Applications | 12% | - Sales Cloud Functionality
|
>> Plat-Admn-201 Fragen Und Antworten <<
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37. Frage
The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should a Platform Administrator add to the dashboard to fulfill the request?
Antwort: C
Begründung:
To provide a single dashboard that allows users to "drill down" or toggle between different data subsets, the administrator should add Dashboard Filters. A dashboard filter allows the manager or agent to select a value (e.g., "Origin = Phone" or "Status = New"), and all components on the dashboard will instantly refresh to show only the data matching that criteria. Salesforce allows up to three filters per dashboard, which perfectly accommodates the request for origin, status, and owner. While a Bucket Column (Option D) can group data within a report, it does not provide the interactive "drill down" capability on the dashboard itself. Widgets (Option B) are the components themselves, and Combination Charts (Option C) display multiple data sets in one visual but do not offer filtering functionality.
38. Frage
A user at Northern Trail Outfitters is having trouble logging in to Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two steps should a Platform Administrator take to help the user log in to Salesforce?
Antwort: A,C
Begründung:
When a user is locked out of Salesforce due to too many incorrect login attempts, the Platform Administrator must take specific actions on the user's record detail page to restore access. First, the administrator should click the Unlock button. This clears the lockout status immediately.
Second, because the user likely forgot their credentials (causing the failed attempts), the administrator should use the Reset Password button. This sends a temporary link to the user's email, allowing them to create a new password and log in successfully. "Logging in as the user" (Option A) is a troubleshooting tool for existing sessions but cannot bypass a lockout or change a password on the user's behalf. Changing "Password Policies" (Option D) would affect the entire organization and is not a valid way to help a single locked-out individual.
39. Frage
Cloud Kicks (CK) has a new Platform Administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases. Where should the administrator go to find out what type of licenses CK has purchased and how many are available?
Antwort: D
Begründung:
The Company Information page in the Setup menu is the "source of truth" for an organization's high-level metadata and licensing. In the User Licenses related list on this page, the administrator can see every license type purchased (e.g., Salesforce, Salesforce Platform, Force.com), the total number of seats allocated, the number of seats currently in use, and the number of remaining available licenses. This is the first place an administrator should look for budgeting and capacity planning. "Usage-based entitlements" (Option A) tracks limited-resource features like Login minutes or Data Cloud credits, but not standard seat-based user licenses. Searching for license types (Option B) or checking user management settings (Option D) will not provide a consolidated summary of the total license pool.
40. Frage
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
What should a Platform Administrator use to complete this requirement?
Antwort: C
Begründung:
Escalation Rules are designed specifically to perform actions when a Case record has remained in a certain state (like "Open") for a specified period. In this scenario, the Platform Administrator would set an escalation rule entry with the age set to 168 hours (7 days). When this time threshold is reached, the rule can automatically reassign the case to a new owner or a management queue. Assignment Rules (Option C) are only triggered upon the initial creation of a record or when manually triggered by a user, and they do not have a built-in "timer" capability to fire days later. Auto-Response Rules (Option B) are only for sending automated emails to customers, not for internal ownership changes. Validation Rules (Option D) are used to prevent data entry errors and cannot change record ownership.
41. Frage
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an Account. Which flow should a Platform Administrator recommend automating within Flow Builder for this business process?
Antwort: A
Begründung:
For any business process that needs to run at a specific time interval (in this case, "once a week"), a Scheduled flow is the standard tool. A scheduled flow allows the Platform Administrator to define a frequency (Daily, Weekly, or Once) and a start time. The flow can then query all relevant Account records and perform the logic of counting open cases and updating the parent record autonomously. Record-triggered flows (Option B) are inappropriate here because the count needs to happen on a schedule rather than being triggered by an individual record edit.
Autolaunched flows (Option C) must be called by another process, such as a button or Apex, and do not have their own timing mechanism. "Automation event triggered flow" (Option D) is not a standard type of flow used for recurring batch processing
42. Frage
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