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Salesforce Health-Cloud-Accredited-Professional Exam Syllabus Topics:

TopicDetails
Topic 1
  • Design: Here, health cloud professionals design solutions for Health Cloud features according to best practices and specific customer requirements. Patients, providers, and facilities are modeled using appropriate Health Cloud objects.
Topic 2
  • Deploy: Deployment managers use this skill to ensure pre- and post-deployment steps specific to each use case, ensuring a smooth transition from setup to operation that aligns with customer needs.
Topic 3
  • Implement: In implementation, Health Cloud administrators configure the finalized design specifications and best practices. Applications are tailored to customer needs, integrating OmniStudio components, and customizations as required.
Topic 4
  • Discovery: This phase helps project managers identify personas and stakeholders based on customer use cases. It involves analyzing essential project capabilities to meet customer needs and gathering functional and technical requirements for successful outcomes.

Salesforce Health Cloud platform is a cloud-based customer relationship management (CRM) solution that is specifically designed for the healthcare industry. This platform helps healthcare providers to streamline their operations, improve patient care, and make informed decisions based on patient data. It also provides a comprehensive view of each patient's health data, allowing healthcare providers to deliver personalized care.

Salesforce Health Cloud Accredited Professional exam is a comprehensive and rigorous exam that tests the knowledge and skills required to work with Salesforce Health Cloud. Health-Cloud-Accredited-Professional Exam consists of 60 multiple-choice questions and must be completed within 90 minutes. Health-Cloud-Accredited-Professional exam covers a variety of topics, such as patient management, clinical data analysis, care coordination, and patient engagement. To pass the exam, candidates must score at least 68%.

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Salesforce Health Cloud Accredited Professional Sample Questions (Q42-Q47):

NEW QUESTION # 42
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards.
Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?

Answer: A

Explanation:
TheHealth Cloud Reports for Patient Referral Managementunmanaged package provides prebuilt reports and dashboards to analyze referrals.
* Extract:
"The Health Cloud Reports for Patient Referral Management unmanaged package includes reports and dashboards that help track patient referrals in Salesforce." (Source: Administer Health Cloud - Reports and Dashboards) Other options are either not standard package names or do not match referral reporting.


NEW QUESTION # 43
What is the best practice when transitioning an org from Service Cloud to HC?

Answer: D

Explanation:
Explanation
Reference and details below.


NEW QUESTION # 44
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

Answer: C

Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.


NEW QUESTION # 45
A customer wants to leverage dependent intervention tasks as part of their care coordinationsolution using Integrated CareManagement.
Which feature should a consultant configure to accomplish this task?

Answer: B

Explanation:
Dependent Intervention Tasks:
* Exact Extract:
"Action Plan Templates allow you to define and manage dependent intervention tasks for integrated care management workflows, enabling conditional task sequencing." Reference:Administer Health Cloud - Action Plans Other Options:
Industry Template Library:Repository of templates, not task logic.
Intervention TemplatesandCare Plan Task Templates:Do not provide logic for dependent/conditional tasks within a care plan.


NEW QUESTION # 46
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?

Answer: A

Explanation:
In Salesforce Health Cloud's Intelligent Sales module, the Visit object is specifically designed to track field representatives' interactions, such as surgical case visits, with healthcare providers. Configuring this object enables MedTech companies to monitor and manage their sales activities effectively.
Understanding the Visit Object:
Purpose: The Visit object captures essential information about a sales representative's engagement at a healthcare facility, including details like the associated account, visit timings, status, and outcomes.
Key Fields:
AccountId: Reference the healthcare facility associated with the visit.
PlannedVisitStartTime / PlannedVisitEndTime: Denote the scheduled start and end times of the visit.
ActualVisitStartTime / ActualVisitEndTime: Record the actual start and end times when the visit occurs.
Status: Indicates the current state of the visit, such as Planned, InProgress, Completed, or Abandoned.
VisitorId: Identifies the sales representative conducting the visit.
Implementation Steps:
Configure the Visit Object:
Ensure that the Visit object is enabled and accessible within your Salesforce Health Cloud instance.
Customize the object as needed to align with your organization's specific tracking requirements.
Set Up Related Records:
Accounts: Create records for healthcare facilities where visits will occur.
Contacts: Add contacts for individuals at these facilities involved in the visits.
Schedule and Manage Visits:
Utilize the Visit object to plan and record details of surgical case visits.
Monitor visit statuses and outcomes to assess sales activities and effectiveness.
Reference:
Visit Object Details: For comprehensive information on the Visit object and its fields, refer to the Salesforce Health Cloud Developer Guide: Visit | Salesforce Health Cloud Developer Guide Intelligent Sales Overview: To understand how the Visit object integrates within the Intelligent Sales framework, consult the Salesforce Help documentation: Use Intelligent Sales Conclusion:
By configuring the Visit object, MedTech companies can effectively track and manage surgical case visits, providing valuable insights into sales activities and facilitating better coordination between sales representatives and healthcare providers.


NEW QUESTION # 47
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