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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 2: Testing | 11% | - Validate and test designs
|
| Topic 3: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 4: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 5: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 6: Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 118
Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce Solutions should be implemented to help CK deliver consistently branded content at every touchpoint?
Answer: C
Explanation:
The correct answer is A. Distributed Marketing and Journey Builder, as provided by the study guide. The requirement is not simply to create branded emails. Cloud Kicks needs to ensure that communications delivered by individual agents remain aligned with organization-wide branding and communication standards across customer touchpoints.
The study guide therefore pairs Distributed Marketing with Journey Builder. This combination supports centrally governed marketing content and coordinated customer communications while still enabling distributed teams or individual users to participate in customer engagement.
Option B includes Email Builder and Customer 360, but that pairing does not directly address the stated requirement for centrally controlled, consistently branded agent communications across a coordinated journey.
Option C combines Service Cloud and Letterhead. Letterheads can contribute to email presentation, but they do not provide the broader orchestration and distributed-brand-governance capability described.
The UX issue is consistency. Customers should experience a coherent brand voice and presentation regardless of which employee initiates a communication. Inconsistent messages can weaken trust and create a fragmented customer experience.
The study-guide solution therefore favors tools that support centralized communication design combined with distributed execution, preserving consistent branding while supporting operational flexibility.
Study Guide reference/topics: Distributed Marketing, Journey Builder, brand consistency, customer communications, Declarative Design.
NEW QUESTION # 119
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers
Answer: B,C,D
Explanation:
A UX Designer can customize the Salesforce Help Menu to meet the request of providing in-app guidance for key functions and processes for the Cloud Kicks' Sales team in the following ways:
Add links to printable tipsheets or training videos: This can help the Sales team to learn and review the key functions and processes at their own pace and convenience.The tipsheets or videos can be hosted on internal or external websites, and can be added to the custom help menu section in the Help Menu settings1. The links can have descriptive labels and icons to make them easy to identify and access.
Create a just-in-time pop-up content based on new feature rollouts: This can help the Sales team to get familiar with the new features and functionalities that are introduced in the app.The pop-up content can be created using the In-App Guidance Builder2, which allows the UX Designer to define the content type, style, placement, timing, and audience of the pop-up. The pop-up content can include text, images, videos, or links to more resources.
Provide access to specific Trailhead or MyTrailhead content: This can help the Sales team to gain skills and knowledge on the key functions and processes in a gamified and interactive way.The Trailhead or MyTrailhead content can be customized to match the business goals and branding of Cloud Kicks3.The content can be added to the custom help menu section in the Help Menu settings1, or embedded in the app using the Trailhead Component4.
Customize the Help Menu in Lightning Experience
Create In-App Guidance for Your Users
Customize Your Learning Experience with MyTrailhead
Add the Trailhead Component to Your App
NEW QUESTION # 120
A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered?
Answer: A
Explanation:
The correct answer is B. Distinguishable, matching the uploaded study guide. Within WCAG's Perceivable principle, the distinguishable guidance focuses on making visual and auditory content sufficiently separable so that users can perceive important information. For text, buttons, and other interface elements, adequate color contrast is one of the central implementation requirements.
Salesforce's accessibility guidance explains that ordinary text should maintain sufficient contrast against its background and notes additional WCAG 2.1 contrast requirements for visual information needed to identify user-interface components and states, including button and input boundaries. Consequently, when a UX Designer selects foreground text and button-background colors, contrast and distinguishability must be evaluated rather than relying only on aesthetic brand preferences.
Adaptable concerns presenting information in ways that can be transformed or interpreted through different structures or presentation modes without losing meaning. Navigable addresses the user's ability to locate content, move through interfaces, understand focus, and determine their position. Neither directly describes the color-contrast requirement posed by the scenario.
Therefore, the UX Designer must ensure text and button treatments remain visually distinguishable, particularly for users with low vision or reduced color perception.
Study Guide reference/topics: WCAG, accessibility, distinguishable content, color contrast, Experience Builder, UX Fundamentals.
NEW QUESTION # 121
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers
Answer: C,D,E
Explanation:
The discovery phase is a crucial stage in any UX design project, as it helps to understand the user needs, business goals, and technical constraints of the problem1.The discovery phase typically involves various research methods, such as interviews, surveys, observations, and analytics, to gather data and insights about the users and the context of use2. The outputs of the discovery phase are artifacts that synthesize and communicate the findings and insights from the research. Some of the practices that should be considered for planning out the strategy for an upcoming discovery phase are:
Gather insight from end users: One of the main objectives of the discovery phase is to empathize with the end users and understand their goals, motivations, pain points, behaviors, and preferences.This can be done by conducting user research, such as interviews, surveys, focus groups, or usability tests, to collect qualitative and quantitative data from the target audience3. Gathering insight from end users helps to validate the assumptions and hypotheses about the problem and the solution, as well as to identify the user requirements and expectations for the design.
Establish the research plan and timeline: Before conducting any user research, it is important to establish a clear and realistic research plan and timeline. The research plan should define the research objectives, questions, methods, participants, and deliverables.The research timeline should specify the duration, frequency, and sequence of the research activities, as well as the deadlines and milestones for the deliverables4. Establishing the research plan and timeline helps to ensure that the discovery phase is well-organized, efficient, and effective, as well as to communicate the expectations and responsibilities to the stakeholders and the team members.
Understand the problem before moving to solutions: Another key practice for the discovery phase is to focus on understanding the problem before jumping to solutions. This means defining the problem statement, the scope, and the constraints of the project, as well as identifying the root causes, the symptoms, and the impacts of the problem. Understanding the problem before moving to solutions helps to avoid wasting time and resources on creating solutions that do not address the real needs and pain points of the users, or that are not feasible or viable for the business or the technology.
The other two options, considering platform-based before custom solutions and determining user acceptance criteria, are not practices that should be considered for planning out the strategy for an upcoming discovery phase.Considering platform-based before custom solutions is a practice that belongs to the design phase, not the discovery phase, as it involves choosing the best solution option based on the user research findings and the design principles5.Determining user acceptance criteria is a practice that belongs to the testing phase, not the discovery phase, as it involves defining the criteria that the solution must meet to be accepted by the users and the stakeholders6.
For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:
A) Understand the Problem Before Moving to Solutions: Establishing a clear understanding of theproblem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currentlybeing addressed.
B) Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase. End users provide valuable feedback and insights into the problem and how a potential solution may work. This feedback can helpshape the overall project plan and help identify potential solutions.
C) Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.
NEW QUESTION # 122
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?
Answer: A
Explanation:
The best place for the team to explore Lightning component code, documentation, and specifications is the Components Library on developer.salesforce.com1.The Components Library is the Lightning components developer reference, where the team can find code samples, SDKs, tools, metadata coverage information, and a developer guide for Lightning Web Components1.The team can also use the live code environment to code their first Lightning web component and see the results in real time2. Salesforce Extensions for VS Code (A) is a powerful tool for developing Lightning components, but it is not a source of code, documentation, and specifications. Design Tokens on SLDS website (B) are a way to store and maintain consistent design attributes across different platforms, but they are not specific to Lightning Web Components.Reference:
Components Library on developer.salesforce.com
Get Started Coding | Lightning Web Components Developer Guide
NEW QUESTION # 123
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