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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Certificate Validity Period: | 1 year (renewal available) |
| Real Exam Qty: | 45-55 |
| Available Languages: | Korean, Chinese (Simplified), Japanese, English |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-choice, Case studies, Short answer |
| Related Certifications: | Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate |
| Passing Score: | 700 / 1000 |
| Exam Price: | $165 USD |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Pearson VUE testing center / Online proctored exam |
| Pre Condition: | None required; recommended: basic understanding of Dynamics 365 and field service operations |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-240 |
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The Microsoft MB-240 exam tests the candidate's knowledge of the Field Service application and its functionalities. It covers topics such as configuring and managing work orders, creating and managing service agreements, managing resources and inventory, and analyzing and reporting data. MB-240 Exam also evaluates the candidate's ability to work with the Field Service application in a customer environment.
NEW QUESTION # 23
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.
Does this meet the goal?
Answer: B
NEW QUESTION # 24
Your organization wants to roll out a preventive maintenance offer to select existing customers to help improve customer satisfaction and service revenue.
As part of this initiative, your organization wants to provide some specific customers with a one (1) year 10% discount on all work order products and services based on a preset price list.
You need to ensure that this discount is applied dynamically upon creation of a relevant work order.
Solution: Create a price list with the associated products and services, and use this price list while creating an entitlement. Then, specify the discount percentage in the entitlement for each customer.
Does this meet the goal?
Answer: B
NEW QUESTION # 25
You are a Dynamics 365 Field Service administrator. You need to maintain pricing for products and services for customers.
On which three records can price lists be stored? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.
Answer: C,D,E
NEW QUESTION # 26
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
Answer: B,C,D
Explanation:
Section: Configure field service applications
NEW QUESTION # 27
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Open Field Service Settings.
2 - Set Use Enhanced Backgroud Processing to Yes.
3 - Deactivate the workflows.
4 - Turn on the flows for Field Service Mobile.
NEW QUESTION # 28
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