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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 4
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 5
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

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Apple Device Support Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
Select three responses.
Which three conditions might require you to enter your passcode instead of using Face ID?

Answer: A,B,D

Explanation:
Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials1, these situations include:
* The device has just been turned on or restarted.
* The user hasn't used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn't used a biometric to unlock their device in 4 hours.
* The device hasn't been unlocked for more than 48 hours.
Therefore, the correct answer is C, D, and E.
References:
* Face ID, Touch ID, passcodes, and passwords


NEW QUESTION # 54
Which of these issues can you evaluate with Wireless Diagnostics on Mac?

Answer: D

Explanation:
Wireless Diagnostics is a macOS utility designed to analyze Wi-Fi and related internet-connectivity problems.
Apple specifically recommends using Wireless Diagnostics when a Mac can connect to a Wi-Fi router but experiences problems loading webpages, sending or receiving email, or streaming media. Therefore, difficulty loading web pages is the correct answer. Wireless Diagnostics analyzes the network connection and produces detected issues, possible solutions, and information about Wi-Fi best practices. It also creates a diagnostic archive that can be useful to a network administrator or IT support technician. It is not primarily an application-crash diagnostic utility, nor is it intended specifically for investigating Network Time Protocol synchronization. DNS problems may contribute to connectivity symptoms, but the directly documented use case among these options is difficulty loading webpages.


NEW QUESTION # 55
Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Answer: A


NEW QUESTION # 56
Select three responses.
Which three steps should you take if your iPad stops responding to your keyboard or trackpad that ' s connected with the Smart Connector?

Answer: B,C,D

Explanation:
The Smart Connector is a magnetic port that allows you to connect compatible accessories, such as the Smart Keyboard or the Magic Keyboard, to your iPad. Sometimes, your iPad may stop responding to your keyboard or trackpad that's connected with the Smart Connector. This could be due to various reasons, such as software issues, dirt or debris on the connectors, or interference from other cases or covers. According to the Apple Device Support Reference Materials 1 , the following steps can help you troubleshoot the problem:
* Restart your iPad. This can resolve many software glitches that may prevent your iPad from recognizing your accessory. To restart your iPad, press and hold the Top button and either volume button until the power off slider appears. Drag the slider, then wait for 30 seconds for your device to turn off. To turn your device back on, press and hold the Top button until you see the Apple logo.
* Remove any other iPad case or cover. Some cases or covers may interfere with the Smart Connector or the accessory's magnets, causing connection issues. Make sure you remove any other case or cover from your iPad before attaching your accessory. Also, make sure the Smart Connector and the accessory's connectors are clean and free of any dirt or debris. You can use a soft, lint-free cloth to gently wipe the connectors.
* Update your iPad to the latest version of iPadOS. Updating your iPad can ensure that you have the latest features and bug fixes that may improve the compatibility and performance of your accessory. To update your iPad, go to Settings > General > Software Update and follow the onscreen instructions.
:
Allow USB and other accessories to connect to your iPhone, iPad, or iPod touch .


NEW QUESTION # 57
A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog. They can't use the internet. Which steps should you tell them to complete so they can use the internet?

Answer: B

Explanation:
Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visitingcaptive.apple.comin a browser reopens the sign-in page.
* Option B: MDM isn't relevant for public Wi-Fi.
* Option C: IP tracking doesn't affect captive portals.
* Option D: Private Wi-Fi address doesn't fix this.
* Option A: Correct-standard fix.References: Apple Support - "Connect to Wi-Fi" (support.apple.com
/HT202831).


NEW QUESTION # 58
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