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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Governance - Continual Improvement
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Key Concepts of ITIL 4	15%	- Value streams and processes - Organizations, people and culture - Partners and suppliers - Information and technology
ITIL Guiding Principles	15%	- Start where you are - Think and work holistically - Optimize and automate - Collaborate and promote visibility - Keep it simple and practical - Progress iteratively with feedback - Focus on value
Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders

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EXIN ITIL 4 Foundation Sample Questions (Q263-Q268):

NEW QUESTION # 263
What is warranty?

A. The perceived benefits, usefulness and importance of something
B. The amount of money spent on a specific activity or resource
C. Assurance that a product or service will meet agreed requirements
D. The functionality offered by a product or service to meet a particular need

Answer: C

NEW QUESTION # 264
How do 'continual improvement registers' help to create value?

A. By monitoring achievement against service level targets
B. By making improvements visible
C. By documenting all improvement ideas in a single place
D. By assigning change authorities for change requests

Answer: C

NEW QUESTION # 265
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A. events
B. IT assets
C. known errors
D. changes

Answer: C

NEW QUESTION # 266
Where are the details of the required performance outcomes of a service defined?

A. Service requests
B. Service components
C. Service level agreements
D. Service offerings

Answer: C

NEW QUESTION # 267
Which statement about the 'four Ps' of service design is CORRECT?

A. Products refers to producers and metrics
B. Processes refers to skill and training
C. People refers to technology and tools
D. Partners refers to suppliers and vendors

Answer: D

NEW QUESTION # 268
......

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