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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Interaction Design | 14% | - Creating wireframes and prototypes - Defining user flows and interactions - Designing effective page layouts |
| Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| UX Fundamentals | 16% | - Identifying user interface design principles - Describing the user-centered design process - Understanding accessibility standards and guidelines |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
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NEW QUESTION # 118
A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used?
Answer: B
Explanation:
The correct answer is B. Accordion, according to the uploaded UX Designer study guide.
An Accordion component is designed specifically to divide content into sections that users can expand and collapse. This directly matches the requirement to organize a substantial amount of information while preventing all sections from occupying screen space simultaneously.
The UX value is progressive disclosure. Users can initially see the section headings and open only the information relevant to their current task. This reduces visual overload and makes content-heavy experiences easier to scan.
Option A, Lightning Toggle, represents a control for switching a state or setting between alternatives. It is not a structural component for organizing multiple groups of content.
Option C, Dynamic Actions Bar, relates to presenting contextual actions rather than organizing information into collapsible content regions.
The study-guide answer therefore maps the interaction requirement directly to the appropriate Lightning component. When information can be logically divided into discrete sections and users do not need to view every section simultaneously, an Accordion provides an efficient presentation model.
A UX Designer should still use meaningful section labels so users can predict the contents of each collapsed area without repeatedly opening sections to discover what they contain.
Study Guide reference/topics: Accordion, collapsible content, progressive disclosure, information organization, SLDS.
NEW QUESTION # 119
A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record?
Answer: A
Explanation:
The study guide identifies C. Compact Layouts as the correct answer.
The requirement is straightforward: when a sales representative views an Opportunity record, the most important fields should be immediately available without requiring unnecessary navigation or custom development.
Compact Layouts are the standard Salesforce feature selected by the guide for surfacing key record information concisely. The UX objective is to ensure that users can quickly orient themselves to the record and access the information required for common decisions.
Option A, a custom Lightning Web Component, would introduce custom development even though the scenario can be addressed using standard Salesforce configuration. This would add implementation complexity without a demonstrated need.
Option B, Tabs, can help organize larger groups of page content, but they do not specifically solve the requirement to expose a concise group of high-value record fields.
The UX principle is prioritization of information. Not every field on an Opportunity carries equal importance during routine record viewing. A compact presentation allows the designer or administrator to surface the fields that users need most frequently while keeping the broader record available when required.
Study Guide reference/topics: Compact Layouts, key fields, Opportunity records, information prioritization, Declarative Design.
NEW QUESTION # 120
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted
Answer: C,D
Explanation:
Human-centered design is a process that starts with the people you are designing for and ends with new solutions that are tailor-made to suit their needs. It involves understanding the problem from the perspective of the end-users, empathizing with their needs and preferences, and creating solutions that are desirable, feasible, and viable. To incorporate human-centered design across an organization, two practices that should be adopted are:
Observing user behavior: This involves watching how users interact with a product or service, what they do, say, think, and feel. Observing user behavior can help identify pain points, needs, goals, motivations, and emotions that drive user behavior. It can also reveal insights that users may not be able to articulate or may not be aware of themselves. Observing user behavior can be done through methods such as user interviews, contextual inquiry, usability testing, and analytics.
Putting oneself in the situation of the end-user: This involves imagining or experiencing what the user goes through when using a product or service, and how they perceive and respond to it. Putting oneself in the situation of the end-user can help build empathy, understand the user's context and environment, and generate ideas that address the user's needs and expectations. Putting oneself in the situation of the end-user can be done through methods such as personas, scenarios, journey maps, and empathy maps.
1: [What is Human-Centered Design?]
2: [Human-Centered Design: The Definitive Guide]
3: [UX Research: What is User Behavior?]
4: [Observing the User Experience: A Practitioner's Guide to User Research]
5: [UX Research Methods: Observation]
6: [Empathy in Design Thinking]
7: [UX Research Methods: Empathy]
NEW QUESTION # 121
Cloud Kicks wants to drive engagement on its website. Which Salesforce feature should boost B2C engagement?
Answer: B
Explanation:
The uploaded study guide identifies A. Marketing Cloud Personalization as the correct Salesforce capability for boosting B2C website engagement.
The requirement is specifically to improve business-to-consumer engagement on the website. Within the study guide's framing, Marketing Cloud Personalization is the capability aligned to tailoring digital experiences based on customer context and behavior.
Personalization can make an experience more relevant by changing which content, recommendations, or interactions are presented according to what is known about the user or their current context. Greater relevance can reduce the amount of irrelevant material a consumer must navigate and can increase meaningful engagement with the site.
Option B, Experience Cloud, is used for building external digital experiences and communities, but the question specifically asks which capability should boost B2C engagement through personalization.
Option C, Marketing Cloud Account Engagement, is not the answer selected for this B2C website scenario.
The UX distinction is between merely providing an external site and adapting that site's experience to the consumer. In the answer key, Personalization is the Salesforce capability that most directly addresses this objective.
Study Guide reference/topics: Marketing Cloud Personalization, B2C engagement, personalized experiences, website UX, Declarative Design.
NEW QUESTION # 122
A UX Designer is creating a one-to-many or many-to-one relationship between two objects.
Which kind of relationship should the designer use to link the two objects?
Answer: C
Explanation:
A lookup relationship is a type of relationship that links two objects together, but the relationship is not required. This means that the child object can exist independently of the parent object. A lookup relationship can be either one-to-many or many-to-one, depending on the cardinality of the objects involved. For example, a contact can have a lookup relationship to an account, which means that a contact can belong to one account, but an account can have many contacts. Alternatively, a custom object can have a lookup relationship to a user, which means that a custom object can belong to many users, but a user can have only one custom object record.Trailhead: Data Modeling,Trailhead: Salesforce User Experience Designer Certification Prep,Salesforce Help: Define Lookup Relationships
NEW QUESTION # 123
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