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Salesforce Plat-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.
Topic 2
  • User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.
Topic 3
  • Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.
Topic 4
  • Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.
Topic 5
  • Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.

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Salesforce Certified Platform App Builder Sample Questions (Q10-Q15):

NEW QUESTION # 10
What is the process to upgrade an unmanaged package that is currently Installed in production?

Answer: D

Explanation:
For an unmanaged package, Salesforce documentation states that the developer who created and uploaded the package has no control over installed components and can't change or upgrade them after installation.
Therefore, an unmanaged package does not follow the normal managed-package upgrade path. To get a newer version, the practical process is to remove the installed unmanaged package and install the newer version.
Why others are incorrect:
B and D describe managed/update-style behavior, not unmanaged package behavior.
C is not the package upgrade process itself; it describes a deployment workaround, not upgrading the installed unmanaged package.


NEW QUESTION # 11
Universal Containers created a 'New Task' custom action on the Opportunity object. The action was added to all page layouts in the Mobile & Lightning Actions section. Which Lightning component should the app builder add to the layout to Display the action?

Answer: B

Explanation:
The correct answer is A. Highlights panel.
In Lightning Experience, record actions such as New Task appear in the Highlights Panel area of the Lightning record page. Salesforce documentation explains that the actions in the highlights panel come from the object's page layout, specifically the Salesforce Mobile and Lightning Experience Actions section, unless dynamic actions are enabled.
Since the custom action was already added to the Mobile & Lightning Actions section on the page layouts, the app builder must add the Highlights Panel component to display those actions on the Lightning record page.
Activities shows activity timeline/composer-related functionality, but it is not where page-layout actions are generally displayed. Related Lists and Related Record do not display the main action bar.


NEW QUESTION # 12
An app builder wants to limit the amount of fields users see When creating a new Opportunity. Once they fill out the required fields and Save, the full record page with additional fields relevant to the Opportunity Type becomes available. How could this be accomplished?

Answer: C

Explanation:
The correct answer is A. Make the Opportunity Type a required field on the initial Opportunity page layout and use automation to update the record type based on the Opportunity Type.
The requirement has two phases: first, show users only the fields needed to create the Opportunity; after save, show the full record page based on the Opportunity type. This can be handled by using a required Opportunity Type field first, then automation can update the Opportunity record type. Salesforce page layouts can be assigned by profile and record type, which allows different Opportunity types to show different layouts after the record type is set.
B is incomplete because it only mentions page layouts based on profile, not dynamically changing the layout based on Opportunity Type after creation. C is incorrect because sharing rules control record access, not field display. D relies on users manually expanding sections and does not meet the streamlined requirement.


NEW QUESTION # 13
Universal Containers allows all employees to submit reviews for leadership using a custom object called Review. These Reviews should only be visible to the HR department and the employee who submitted the record.
Which three steps should an app builder take to properly control access to Reviews?
Choose 3 answers

Answer: B,C,E

Explanation:
To control access to the Review custom object such that only the HR department and the submitting employee can see the reviews, the following steps should be taken:
A . Disable Grant Access Using Hierarchies:By default, Salesforce allows users higher in the role hierarchy to access records owned by users lower in the hierarchy. Since reviews should only be visible to HR and the submitting employee, you need to disable Grant Access Using Hierarchies on the Review object to prevent anyone else in the hierarchy from automatically gaining access to these records.
Record Access and Role Hierarchies
C . Create a criteria-based Sharing Rule for the HR Department:With the organization-wide default (OWD) set to Private, you'll need to create a criteria-based sharing rule to ensure that HR users can view the Review records. This rule would give HR access to the records based on a specified condition, such as all records of the Review object.
Reference:
E . Set organization-wide default to Private:Setting the organization-wide default (OWD) for the Review object to Private ensures that no user, other than the record owner (the submitting employee) and those explicitly granted access (HR), can see the Review records by default.
Why the other options are incorrect:
Option B: Add a Master-Detail (User) field on the Review object:This is not necessary in this scenario because the primary relationship is about controlling access through sharing rules, not creating a master-detail relationship. Moreover, this would complicate access control, which is better managed via sharing settings.
Option D: Remove Review Read permission from non-HR Department user Profiles:This step is redundant if the organization-wide default is set to Private. Profile permissions control the general ability to access the object, while the visibility of specific records is controlled by sharing rules and OWD. Removing read access via profiles would block all users, including the ones submitting the reviews, from accessing the object.
In summary, by disabling Grant Access Using Hierarchies, setting OWD to Private, and implementing a criteria-based sharing rule for HR, you can ensure that only HR and the submitting employee can view Review records.


NEW QUESTION # 14
Properly installing managed packages helps prevent conflicts With customizations made by customers and partners. Which functionality should be used to set up packages?

Answer: C

Explanation:
The correct answer is A. Lookup field.
Cloud Kicks wants to assign a Customer Service Manager user to an Account in addition to the standard Account Owner. The best field type is a Lookup field to the User object. A lookup field stores a relationship to another record and supports reporting, filtering, and record-level navigation. Salesforce describes lookup relationships as a way to relate two records while keeping the records otherwise independent.
A Text field would not create a real user relationship and could cause inconsistent names. A Picklist or Multi-select picklist would require manual maintenance of user names and would not behave like an assigned user reference.


NEW QUESTION # 15
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