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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Exam Number:	CIS-ITSM
Exam Duration:	90 minutes
Real Exam Qty:	60
Related Certifications:	Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator Certified Implementation Specialist - IT Operations Management
Passing Score:	Approx 70% (scaled scoring, may vary slightly)
Available Languages:	English
Exam Format:	Scenario-based questions, Multiple Select (multiple answers), Multiple Choice (single answer)
Certificate Validity Period:	2 years
Exam Price:	$450 USD
Recommended Training:	CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training
Exam Registration:	ServiceNow Learning Portal Pearson VUE
Sample Questions:	ServiceNow CIS-ITSM Sample Questions
Exam Way:	Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers
Pre Condition:	Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience
Official Syllabus URL:	https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560

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ServiceNow CIS-ITSM Certification Exam is recognized as a standard for IT professionals who implement ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of ITSM best practices, ServiceNow platform configuration, ITSM process design, and ITSM tool integration. Certified Implementation Specialist - IT Service Management certification exam is designed to ensure that certified professionals have the knowledge and skills necessary to successfully implement and manage ITSM processes and solutions using ServiceNow.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q122-Q127):

NEW QUESTION # 122
Which of the following roles can update cart layout?

A. itil_admin
B. catalog_admin
C. None of the listed answers
D. catalog_manager

Answer: B

NEW QUESTION # 123
The Close Incident button doesn't appear for itil users.

A. False
B. True

Answer: B

Explanation:
Explanation
Users with itil roles don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.

NEW QUESTION # 124
What are the primary record types in configuration management?

A. Business Service and Configuration Item (CI)
B. Relationship Type and Configuration Item (CI)
C. Asset Item (AI) and Configuration Item (CI)
D. Asset Item (AI) and Relationship Type

Answer: B

NEW QUESTION # 125
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

A. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
B. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))
C. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))
D. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))

Answer: A

NEW QUESTION # 126
A customer wishes to add a requirement to the Normal Change Model. Prior to transitioning the change status from New to Assess, they would like to ensure that the associated Configuration Item (CI) has a Proposed Change specified on the CI record.
What is the recommended approach to implement this requirement?

A. Add a state transition condition to the state transition record " New to Assess "
B. Create a flow in Flow Designer for the new phase for the normal change model
C. Adjust script include " ChangeRequestStateModelSNnormal "

Answer: A

NEW QUESTION # 127
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