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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Predictive Engagement (GPE) Implementation45%- Creating and managing action maps
- Setup and configuration basics
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Optimization and continuous improvement
Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Configuration and setup of GPR
- Data preparation and model training
- Testing, validation, and deployment
- Performance monitoring and reporting

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q37-Q42):

NEW QUESTION # 37
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: A


NEW QUESTION # 38
Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

Answer: A,B,D


NEW QUESTION # 39
Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 40
Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 41
What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 42
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