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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Exam Format:Multiple-choice multiple select, Multiple-choice single select
Passing Score:75%
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Related Certifications:Apple Deployment and Management
Apple Certified Support Professional
Available Languages:English, Additional localized languages (varies by region)
Exam Duration:120 minutes
Real Exam Qty:Approximately 80 scored questions
Recommended Training:Apple Training Resources
Apple Device Support Training Course
Exam Registration:Apple Certification Exams Portal
Apple Training and Certification
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 7
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 8
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 9
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

Apple Device Support Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
Where in Recovery app > Recovery Log can you set the view to display only error messages?

Answer: B

Explanation:
In macOS Recovery's Recovery app log, Detail Level filters messages (e.g., to show only errors), refining the view for troubleshooting.
* Option A: Message Type isn't a filter here.
* Option C: Log Type isn't an option.
* Option D: Filter Level isn't a term used.
References: Apple Support - " Use macOS Recovery " (support.apple.com/HT201314).


NEW QUESTION # 61
Scenario
Melody's Mac has multiple printers configured.
Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

Answer: C

Explanation:
To determine if Melody's printers were configured manually or by an MDM solution, you should go to Privacy & Security > Profiles in System Settings. This is where you can see the profiles that are installed on the Mac, which may include printer settings. If there are any profiles that contain the Printing or AirPrint payload, then the printers were configured by an MDM solution. Otherwise, the printers were configured manually by the user or an administrator. References: Printing MDM payload settings for Apple devices - Apple Support, AirPrint MDM payload settings for Apple devices - Apple Support, Intro to mobile device management profiles - Apple Support


NEW QUESTION # 62
Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

Answer: B

Explanation:
WPA3 Enterprise supports digital certificates for authentication, ideal for secure organizational networks, unlike personal modes.
* Option B: WPA Personal uses passwords.
* Option C: WPA3 Personal uses passwords, not certificates.
* Option D: Transitional is a hybrid, not certificate-based.
References: Apple Support - " Connect to Wi-Fi " (support.apple.com/HT202831).


NEW QUESTION # 63
A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data?

Answer: D

Explanation:
Managed Lost Mode (via MDM) locks a supervised iPad and displays a custom message, securing data remotely.
* Option A: Activation Lock is preventive, not immediate.
* Option C: Find My isn't MDM-managed this way.
* Option D: User action isn't possible if missing.
References: Apple Support - " MDM Lost Mode " (support.apple.com/HT204142).


NEW QUESTION # 64
Scenario
Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.
Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

Answer:

Explanation:


NEW QUESTION # 65
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