Salesforce-Loyalty-Management인증공부문제, Salesforce-Loyalty-Management자격증문제

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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration & Data Model15%- Use APIs for Loyalty Management
- Integrate with Salesforce CDP (Customer Data Platform)
- Understand the Loyalty Management Data Model
Topic 2: Currencies & Points20%- Manage expiration policies for points
- Configure Qualifying and Non-Qualifying currencies
- Define Rules for earning and redeeming points
Topic 3: Loyalty Program Design & Setup25%- Define and configure Loyalty Tiers
- Understand the business requirements and configure the Loyalty Program
- Configure program types (B2B, B2C, B2B2C)
Topic 4: Promotions & Rewards25%- Understand Voucher Management
- Configure Loyalty Promotions
- Define rewards and benefit catalogs
Topic 5: Member Management15%- Understand the Member Enrollment Process
- Configure Member Types and Member Accounts
- Manage Member Statuses and Data Privacy

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Salesforce-Loyalty-Management자격증문제, Salesforce-Loyalty-Management완벽한 덤프문제자료

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최신 Loyalty Management Salesforce-Loyalty-Management 무료샘플문제 (Q15-Q20):

질문 # 15
A company ' s Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

정답：A

설명：
To set up Promotion Market Segments for members within a specific age range and with certain preferences, the recommended solution is:
* D:Salesforce Customer Data Platform (CDP), which allows for the creation of detailed segments based on a wide range of criteria, including demographic data and expressed preferences.
Reference: Salesforce documentation on Customer Data Platform provides guidance on leveraging CDP for detailed segmentation, crucial for targeting specific member groups with promotions.


질문 # 16
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?

정답：B

설명：
The Data Processing Engine is the key component in Salesforce Loyalty Management for quickly aggregating a high volume of data spread across many Loyalty Management objects. It is designed to efficiently process and manage large datasets, enabling the aggregation, analysis, and application of loyalty data across the platform. This capability is essential for handling the complex data structures and high transaction volumes typical of loyalty programs, ensuring accurate and up-to-date loyalty information.


질문 # 17
An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

정답：C

설명：
To develop an InApp-Dashboard showing top and bottom agent performers in the Loyalty call center, the most suitable dashboard available through the Analytics Studio tool is the:
* Loyalty Member Services Dashboard (D): This dashboard is designed to track the performance of agents interacting with loyalty program members, including metrics like the number of members assisted, customer satisfaction scores, and modifications made by agents. It provides insights into agent
* performance and service quality in the context of loyalty member services.
The Program Manager Home Dashboard (option A), Member Services Manager Home Dashboard (option B), and Team Performance Dashboard (option C) may contain relevant metrics but are not specifically tailored to tracking individual agent performance in the context of loyalty member services.
Salesforce documentation on Analytics for Loyalty would provide information on available dashboards and their intended use cases, including how to customize and leverage them for specific analytical needs, such as tracking call center agent performance.


질문 # 18
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

정답：C


질문 # 19
How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

정답：A

설명：
To integrate Marketing Cloud with Loyalty Management for creating journeys for promotions, the most effective method is:
* Option D " Use Marketing Cloud Connect. " Marketing Cloud Connect integrates Salesforce CRM data with Marketing Cloud, allowing for the creation of targeted, personalized journeys based on Salesforce data, including Loyalty Management data.
Reference: Salesforce Marketing Cloud documentation on Marketing Cloud Connect outlines how it enables integration with Salesforce CRM, facilitating the use of CRM data, including Loyalty Management data, in Marketing Cloud journeys.


질문 # 20
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