ITIL-4-Foundation考證 & ITIL-4-Foundation題庫最新資訊

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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:	AXELOS / PeopleCert
Exam Name:	ITIL® 4 Foundation Examination
Exam Number:	ITIL-4-Foundation
Related Certifications:	ITIL 4 Extension Modules ITIL 4 Strategic Leader ITIL 4 Managing Professional
Certificate Validity Period:	Lifetime (no renewal required)
Available Languages:	Dutch, English, Portuguese, Spanish, Chinese, Italian, German, Korean, French, Japanese
Exam Duration:	60 (75 for non-native English speakers)
Real Exam Qty:	40
Passing Score:	65% (26 out of 40 questions)
Exam Format:	Single Best Answer, Closed Book, Multiple Choice
Exam Price:	$383 USD (exam only; varies by region and bundle)
Recommended Training:	Official ITIL 4 Foundation Training Course
Exam Registration:	Pearson VUE Test Centers PeopleCert Official Registration
Sample Questions:	ITIL ITIL-4-Foundation Sample Questions
Exam Way:	Online proctored or at authorized test centers
Pre Condition:	No formal prerequisites; open to all candidates
Official Syllabus URL:	https://www.peoplecert.org/qualifications/itil/itil-4-foundation

>> ITIL-4-Foundation考證 <<

ITIL-4-Foundation題庫最新資訊 - ITIL-4-Foundation考試資訊

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最新的 ITIL 4 ITIL-4-Foundation 免費考試真題 (Q47-Q52):

問題 #47
What is included in the purpose of the 'release management' practice?

A. Moving new software to live environments
B. Authorizing changes to proceed
C. Ensuring information about services is available
D. Making new features available for use

答案：D

解題說明：
Explanation
The purpose of the release management practice is to make new and changed services and features available for use.
Release: A version of a service or other configuration item, or a collection of configuration items, that is made available for use.
https://wiki.process-symphony.com.au/framework/lifecycle/process/release-management-itil-4/

問題 #48
Which practice guarantees that users nave a range of access channels to choose from to report problems?

A. Change enablement
B. Incident management
C. Service level management
D. Service desk

答案：D

解題說明：
The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1. This practice guarantees that users have a range of access channels to choose from to report problems, such as phone, email, web portal, chatbot, or self-service2. This helps to improve user satisfaction, reduce frustration, and increase efficiency3. References: ITIL Foundation - ITIL 4 Edition, page 14; ITIL4 - A Pocket Guide, page 32; ITIL4 Practice Guide: Service Desk, page 7.

問題 #49
Which statement about the purpose or the Monitoring and event management practice is TRUE?

A. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
C. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
D. Systematically observe services and service components and record and report selected changes of state identified as events

答案：D

解題說明：
The purpose of the monitoring and event management practice is to systematically observe services and service components and record and report selected changes of state identified as events1. This practice helps to identify and prioritize any issues or opportunities for improvement in the delivery or support of services2. The other statements describe the purposes of different practices: incident management (A), service request management (B), and change enablement (D)3. References: ITIL Foundation - ITIL 4 Edition, page
14; ITIL4 - A Pocket Guide, page 31; ITIL4 Practice Guide: Monitoring and Event Management, page 7.

問題 #50
Which statement about the 'optimize and automate' guiding principle is CORRECT?

A. Technology eliminates the need for human intervention
B. Activities should be automated before they are optimized
C. Automation is best applied to non-standard tasks
D. Automation frees human resources for more complex activities

答案：D

問題 #51
What is described by the service value system?

A. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
B. How all the components and activities of the organization work together as a system to enable value creation
C. Services based on one or more products, designed to address needs of a target consumer group
D. How to apply the systems approach of the guiding principle think and work holistically

答案：B

問題 #52
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ITIL-4-Foundation題庫最新資訊: https://www.newdumpspdf.com/ITIL-4-Foundation-exam-new-dumps.html

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