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| Section | Weight | Objectives |
|---|---|---|
| Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - The four dimensions of service management - ITIL guiding principles |
| ITIL Practices | 34-38% | - Service management practices - General management practices - Technical management practices |
| ITIL Service Value System | 13-17% | - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain - The service value chain |
| ITIL Guiding Principles | 15-19% | - Start where you are - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback - Optimize and automate |
| The Four Dimensions of Service Management | 13-17% | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
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NEW QUESTION # 119
Which of the following BEST describes a release?
Answer: B
Explanation:
A release is a version of a product, service, or other configuration item that is made available for use, representing a controlled deployment of new or changed components into the live environment.
NEW QUESTION # 120
Which element of the operating model refers to third parties contributing to value creation activities?
Answer: C
Explanation:
The operating model element that refers to third parties contributing to value creation activities is partners and suppliers, as it describes how external organizations support the service provider through goods, services, and expertise to help create and deliver value.
NEW QUESTION # 121
What is continuous integration?
Answer: B
Explanation:
Continuous integration is the practice of regularly merging code into a central repository, typically supported by automated builds and tests, so option B is correct. Its purpose is to detect integration issues early, improve quality, and support a smoother flow of changes through the build and transition activities. By integrating frequently, teams reduce the risk and complexity that arise when many changes are combined late. Automated testing and validation are essential because they provide fast feedback and confidence that the new code still works as expected.
NEW QUESTION # 122
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
Answer: D
Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
NEW QUESTION # 123
Which activity focuses on minimizing the impact of incidents and disasters when they happen?
Answer: B
Explanation:
Support is the activity focused on minimizing the impact of incidents and disasters when they occur, so option C is correct. In ITIL, support includes helping users, restoring normal service, handling incidents, and responding to issues that affect service quality or continuity. Its purpose is not only to react, but to reduce disruption to users and customers as much as possible. Operate maintains live products and supporting systems, while support deals more directly with service interruptions and the human-facing aspects of restoring service. Transition introduces changed products into the live environment, and design defines solutions before they are built. By placing emphasis on rapid assistance, recovery, and user impact reduction, the support activity plays a crucial role in service resilience and in maintaining confidence during service failures or disruptions.
NEW QUESTION # 124
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