MB-240 Buch & MB-240 Fragen Und Antworten

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Set up Field Service parameters
    • 2. Configure organizational units and resources
      Topic 2: Field Service Mobile and Customer Experience20%- Customer engagement
      • 1. Customer communication workflows
        • 2. Service feedback management
          - Mobile app configuration
          • 1. Configure Field Service mobile app
            • 2. Enable offline capabilities
              Topic 3: Schedule and Dispatch Work20%- Resource scheduling
              • 1. Use schedule board
                • 2. Optimize scheduling and routing
                  Topic 4: Work Order Management25%- Manage work orders lifecycle
                  • 1. Create and manage work orders
                    • 2. Manage incidents and service tasks
                      Topic 5: Manage Inventory and Assets15%- Inventory management
                      • 1. Track customer assets
                        • 2. Manage products and stock

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                          Microsoft Dynamics 365 Field Service Functional Consultant MB-240 Prüfungsfragen mit Lösungen (Q74-Q79):

                          74. Frage
                          A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
                          You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
                          Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
                          NOTE: Each correct match is worth one point.

                          Antwort:

                          Begründung:


                          75. Frage
                          Drag and Drop Question
                          You are the lead consultant on a Dynamics 365 Field Service implementation. Your customer wants the system to be set up for inspections.
                          You need to implement an inspection lifecycle as it relates to a work order.
                          In working with your customer, which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

                          Antwort:

                          Begründung:


                          76. Frage
                          Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer ' s request to return a wheel that is the wrong size.
                          The clerk needs to understand the different tracking options for returning to the vendor.
                          Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Antwort:

                          Begründung:

                          Explanation:


                          77. Frage
                          You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
                          The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
                          You need to update bookable resource records based on the provided scenarios.
                          Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Antwort:

                          Begründung:

                          Explanation:


                          78. Frage
                          You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
                          The team needs a schedule board view where they only see work orders with a priority of Critical.
                          Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Antwort:

                          Begründung:

                          Explanation:


                          79. Frage
                          ......

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