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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Breakdowns and Breakdown Sources | 22% | - Scripted breakdown mappings - Breakdown source setup and mapping - Breakdown matrix, exclusions, and bucket groups |
| Topic 2: Data Visualization, Widgets and Dashboards | 23% | - Widget types: Score, Time Series, Breakdown Matrix - Dashboard creation, filters, and access control - Performance optimization and visualization selection |
| Topic 3: Targets, Thresholds and Administration | 10% | - Content packs and deployment - Target definition, thresholds, and KPI signals - Permissions, diagnostics and troubleshooting |
| Topic 4: Solutions and Integrations | 7% | - Platform integration and best practices - Performance Analytics with ITSM, CSM, HRSD |
| Topic 5: Data Collection and Snapshot Management | 12% | - Troubleshooting collection and data quality - Historical snapshots and retention policies - Data collector jobs and schedules |
| Topic 6: Configure Indicators and Indicator Sources | 26% | - Indicator types: Automated, Formula, Manual - Indicator source configuration and facts tables - Aggregation scripts and score calculation |
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NEW QUESTION # 62
Which Indicator should you exclude from a Historic Data Collection because its scores cannot be accurately collected?
Answer: C
Explanation:
The correct answer is B. Number of open problems not updated in last 90 days, because this indicator depends on historical inactivity conditions that cannot be reliably reconstructed from current record values.
Historical data collection attempts to calculate indicator scores for previous reporting periods using information that remains available in the instance.
However, some indicators depend on time-sensitive conditions whose historical values are not preserved in the current operational record.
The indicator Number of open problems not updated in last 90 days evaluates whether a problem has remained unchanged during the preceding 90-day period.
Consider a problem last updated on October 15. A historical collection executed in November cannot reliably determine its last-update status for an earlier date if intervening updates have overwritten the prior sys_updated_on value.
As a result, historical collection may generate misleading scores.
Option A measures incidents resolved within a specified time condition and can potentially use retained resolution and SLA data.
Option C counts newly created requests, for which creation timestamps provide suitable historical information.
Option D measures problem age. Age calculations can be derived from creation dates and the applicable collection date when the relevant record population can be reconstructed.
ServiceNow specifically advises against historical collection for indicators measuring records not updated within a relative time window.
Instead, these indicators should be included in regular daily collection jobs to preserve accurate point-in-time measurements.
Knowledge Portal+2
References: ServiceNow Performance Analytics - Historical Data Collection; Historic Data Collection Limitations; Problem Management Indicators; Indicator Source Conditions; Data Collection Best Practices; ServiceNow Certification Exam Blueprint.
NEW QUESTION # 63
Which of the following data update settings for single score visualisations shows the timestamp of when the score was last updated?
Answer: B
Explanation:
'Show score update time' shows the timestamp of when the score was last updated.
'Follow filters' set for a workspace page. When enabled, the visualisation displays on a workspace with the filters set by the page. Toggle off to disable a visualisation from accepting any filter input.
'Background refresh interval (minutes)' shows how often, in minutes, the landing page refreshes the visualisation if you have navigated away from it.
'Real time update' updates score in real-time.
Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/use/par-for-workspace
/concept/single-score.html
NEW QUESTION # 64
Select the role that lets you create and configure Indicators and Breakdowns, and manage Data Collection.
Answer: D
Explanation:
The correct answer is B. PA Admin, because the pa_admin role combines the capabilities required to administer indicators, breakdowns, and data collection.
ServiceNow uses role-based permissions to separate analytical development from operational data collection responsibilities.
The pa_power_user role provides permissions to create, read, update, and delete indicators and breakdowns. It also supports widget configuration and related analytics content management.
The pa_data_collector role focuses on collection infrastructure, including indicator sources, breakdown sources, data collection jobs, and related scripts.
The pa_admin role inherits both roles, allowing an administrator to perform these responsibilities within a single administrative role.
The distinctions between the available options are:
* PA Power User: Creates and configures indicators, breakdowns, and widgets.
* PA Admin: Combines analytical configuration permissions with data collection management capabilities.
* PA Data Collector: Manages collection jobs, source definitions, and related data collection components.
* PA Contributor: Maintains scores for assigned manual indicators.
ServiceNow also includes the Diagnostics permission within the pa_admin role hierarchy.
For a user who must create indicators, configure their breakdowns, administer collection jobs, and manage the overall analytics configuration, PA Admin is the appropriate role.
The official ServiceNow Roles documentation confirms this hierarchy.
Therefore, B is correct.
ServiceNow
References: ServiceNow Performance Analytics - Roles; PA Admin Role; PA Power User; PA Data Collector; Performance Analytics Role Hierarchy.
NEW QUESTION # 65
Select the statements which correctly describe the respective Performance Analytics object behavior. (Choose two.)
Answer: A,C
NEW QUESTION # 66
What ' related lists ' are available on the formula indicator form? (Choose three.)
Answer: A,B,D
Explanation:
Here are the available related lists on the baseline configuration when navigating to the Formula Indicators form: Breakdowns, Contributing Indicators, Time series exclusions, Targets, Thresholds, and Diagnostic Results.
'Signals' is not an out-of-the-box related list on the Formula Indicators form.
Use the Contributing indicators related list to navigate to the indicators used in the formula or their indicator sources. If you include another formula indicator in the formula, both that indicator and its contributing indicators are listed.
Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/task
/t_CreateAFormulaIndicator.html
NEW QUESTION # 67
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