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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Topic 2: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 3: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Topic 4: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Topic 5: Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements
Topic 6: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q58-Q63):

NEW QUESTION # 58
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Available
B. Duration
C. Start/Stop
D. Time Period
E. Interval

Answer: B

NEW QUESTION # 59
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update SR reference
B. Delete message
C. Delete activity
D. Update resource manager
E. Update resource member

Answer: A,C,E

NEW QUESTION # 60
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Choose all optional result columns.
B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C. Do not choose any optional criteria columns.
D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Answer: B,C,D

NEW QUESTION # 61
In which three situations can default coverage be applied?

A. to a specific customer account
B. for a specific SR status
C. for a specific SR category
D. globally, to all service requests that do not have any other coverage
E. for a specific period of time

Answer: C,D,E

NEW QUESTION # 62
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
D. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
E. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

Answer: A,C,D

NEW QUESTION # 63
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