L5M9최신시험대비자료덤프로Operations Management시험합격하여자격증취득가

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Operations Management Concepts	- Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output) - Performance objectives of operations 1. Flexibility 2. Quality 3. Cost 4. Dependability 5. Speed
Performance Improvement in Operations	- Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets - Continuous improvement approaches 1. Process improvement methodologies 2. Business process re-engineering
Operations Processes and Systems	- Four Vs of operations 1. Visibility 2. Variety 3. Variation in demand 4. Volume - Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model
Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement
Operations Strategy and Performance	- Order winners and order qualifiers 1. Competitive positioning through operations capability - Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution

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최신 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 무료샘플문제 (Q73-Q78):

질문 # 73
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 7?

A. satisfaction gap
B. communication gap
C. delivery gap
D. standards gap

정답：B

설명：
The correct answers are as follows:

질문 # 74
Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

A. it is not possible to return a service
B. there is no variability in services
C. production and consumption occur simultaneously
D. there is a transfer of ownership when purchasing a service
E. services cannot be stored, unlike goods

정답：A,C,E

설명：
The correct sentences are 2, 3 and 5. This is from the table comparing services and goods on p.47. Note that you can ask for a refund if you're unhappy with a service, but you can't physically return the service you've received. Option 1 is incorrect- there is no transfer of ownership with services (there is with goods). Option 4 is incorrect as every service is different- there is a high level of variability in delivery.

질문 # 75
Which improvement theory follows the maxim of 'don't automate, obliterate'?

A. Benchmarking
B. BPR
C. ERP
D. Continuous Improvement

정답：B

설명：
The correct response is BRP- Business Process Re-engineering. The quote is from Michael Hammer. BRP is about finding better ways of processing, by taking everything apart and putting it back together again in a more efficient and effective way. See p.86.

질문 # 76
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A. run to breakdown
B. preventative
C. condition-based maintenance
D. reactive

정답：C

설명：
This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.

질문 # 77
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

A. The booking process is very slow and doesn't meet customer expectations
B. there is a gap between the service expected by customers and the service delivered
C. 80% of complaints are caused by 20% of the dentists
D. customers are twice as likely to recommend the dentist if they had a positive experience

정답：C

설명：
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.

질문 # 78
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