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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Student Experience and Engagement- Student portals and experience design
  • 1. Communication and advising tools
    • 2. Personalized engagement strategies
      Security and Access Control- Role-based access and permissions
      • 1. Data privacy and compliance considerations
        Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
        • 1. Key objects used in Education Cloud
          • 2. Core Education Cloud data model concepts
            Reporting and Analytics- Education Cloud reporting capabilities
            • 1. Dashboards and performance metrics
              • 2. Operational analytics for institutions
                Program and Academic Operations- Course and program management
                • 1. Academic structure modeling
                  • 2. Scheduling and enrollment management
                    Student Lifecycle Management- Recruitment and admissions processes
                    • 1. Student onboarding processes
                      • 2. Applicant tracking and enrollment workflows
                        Data Management and Integration- Data architecture and integration patterns
                        • 1. Integration with SIS and external systems
                          • 2. Data migration and governance considerations

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q213-Q218):

                            NEW QUESTION # 213
                            A consultant is designing a new Salesforce org that user the Education Data Architecture (EDA) for student service. The College wants to track which classes are taught by teaching assistants.
                            Which EDA object should the consultant use?

                            Answer: D

                            Explanation:
                            Course Connection is an EDA object that the consultant should use to track which classes are taught by teaching assistants. Course Connection is an object that represents a junction between a Contact and a Course Offering. Course Connection can be used to track various types of roles, such as student, teacher, or teaching assistant. The consultant can create a custom picklist value for teaching assistant on the Course Connection object and associate it with the Contacts who teach classes. Course Offering, Term Grade, and Program Enrollment are not EDA objects that can track which classes are taught by teaching assistants. Reference:
                            https://powerofus.force.com/s/article/EDA-Course-Connections
                            https://powerofus.force.com/s/article/EDA-Course-Connections-Create


                            NEW QUESTION # 214
                            The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality.
                            Which solution should the consultant recommend?

                            Answer: C

                            Explanation:
                            An app on the AppExchange is a solution that the consultant can recommend to extend the Salesforce environment to support event management functionality. The AppExchange is a marketplace where customers can find apps that provide additional features and solutions for Salesforce. There are many apps on the AppExchange that offer event management capabilities, such as registration pages, ticketing, and agenda-building. The consultant can help the Advancement department choose an app that meets their needs and budget. Elevate and Giving Pages, Gift Entry Manager, and Event Monitoring are not solutions that can provide event management functionality. Reference:
                            https://appexchange.salesforce.com/appxStore?type=App&keyword=event%20management
                            https://www.salesforce.org/blog/event-management-apps-for-nonprofits-and-higher-ed/


                            NEW QUESTION # 215
                            An Admissions office is using Education Cloud to manage its student application review process. The office needs to make sure students cannot edit applications after the submission deadline.
                            Which two features could the consultant use to meet this requirement?

                            Answer: A

                            Explanation:
                            Using OmniStudio FlexCard:
                            OmniStudio FlexCard can be used to create a dynamic user interface that displays the application data in a structured format. This can include conditional logic to show or hide fields based on the submission status of the application.
                            Applying Validation Rule:
                            A validation rule can be used to enforce that applications cannot be edited after the submission deadline. This ensures data integrity by preventing changes to the application record once the deadline has passed.
                            Steps to Implement:
                            Create a FlexCard:
                            Navigate to OmniStudio > FlexCards.
                            Create a new FlexCard that displays application details and includes logic to disable editing past the deadline.
                            Set Up Validation Rule:
                            Go to Setup > Object Manager > Application Object.
                            Create a validation rule to check if the current date is past the submission deadline and prevent edits.
                            Example validation rule: AND(ISCHANGED([Application].Status), [Application].Status = 'Submitted', TODAY() > [Application].Submission_Deadline__c) Testing:
                            Test the FlexCard and validation rule to ensure that students cannot edit their applications after the submission deadline.
                            Ensure the user interface and validation rule work seamlessly together to provide a smooth user experience.
                            Reference:
                            Salesforce OmniStudio Documentation: Creating FlexCards
                            Salesforce Help: Validation Rules


                            NEW QUESTION # 216
                            A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.
                            Which communication example should a consultant recommend?

                            Answer: A

                            Explanation:
                            User contest and post go-live recap are two communication examples that the consultant can recommend to send after implementation. User contest is a type of communication that encourages users to participate in a competition or a challenge related to using Salesforce, such as completing a certain number of tasks, earning badges on Trailhead, or submitting feedback or ideas. User contest can help increase user engagement, adoption, and satisfaction with Salesforce. Post go-live recap is a type of communication that summarizes the results and outcomes of the implementation project, such as key achievements, lessons learned, success stories, or next steps. Post go-live recap can help celebrate the project completion, acknowledge the project team and stakeholders, and provide guidance for future improvements. Teaser email and project sponsor profile are two communication examples that the consultant can recommend to send before implementation. Reference:
                            https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
                            https://trailhead.salesforce.com/en/content/learn/modules/change_management/change_management_communicate


                            NEW QUESTION # 217
                            The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
                            How can the consultant meet the business requirement?

                            Answer: B

                            Explanation:
                            The consultant can meet the business requirement by setting View Dashboard As to the dashboard viewer and sharing it with program directors. This will allow the program directors to see the same reports as the Dean, but filtered by their own program, based on the sharing settings. Checking the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard, setting View Dashboard As to the Dean and sharing it with program directors, and adding a dashboard filter to the Dean's dashboard and saving it to All Folders are not options that can meet the business requirement. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5
                            https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic_filters.htm&type=5


                            NEW QUESTION # 218
                            ......

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