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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
| Topic 2: Slack Administration and Governance | - Security and compliance controls - User lifecycle management - Workspace configuration and settings | |
| Topic 3: Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Topic 4: Change Management and Adoption | - Communication and rollout planning - User adoption strategies - Training and enablement planning |
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NEW QUESTION # 33
A user is experiencing difficulty in searching for specific information within Slack channels. What would be an effective solution to improve their search experience?
Answer: A
Explanation:
To improve search experiences in Slack, guiding the user to utilize specific keywords, filters, and advanced search operators is effective. This allows for more precise and efficient searches, helping the user quickly find the specific information they need within channels.
NEW QUESTION # 34
Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?
Answer: B
Explanation:
The best recommendation is to collaborate through multi-workspace channels. The scenario requires long- term collaboration across departments that sit in different workspaces, including finance and legal, while keeping the acquisition private. Multi-workspace channels are designed for this Enterprise Grid pattern because they allow a channel to exist across selected workspaces without forcing every participant into a new workspace or duplicating conversations across separate channels. The channel can be private, tightly scoped, and available only to the required participants from each relevant workspace. Option A creates a separate hidden workspace, but that is heavier than necessary and can isolate work from the departments' existing collaboration context. Option C introduces public channels for acquisition work, which is inappropriate because the acquisition is confidential. Option D puts everything in a global workspace, which risks over- centralizing sensitive work and may not align with the departments' existing workspaces. Multi-workspace channels preserve confidentiality while supporting cross-functional collaboration in place.
Reference topic: Grid Design - multi-workspace channels, confidential cross-functional collaboration, private channel design, and Enterprise Grid workspace architecture.
NEW QUESTION # 35
When finalizing a vision statement with a client for their Slack implementation, what aspect is most important to include?
Answer: D
Explanation:
A vision statement should include specific, measurable goals that align with the client's broader business objectives. This approach ensures that the vision for using Slack is clear, achievable, and directly supports the client's overall goals, facilitating a focused and effective implementation.
NEW QUESTION # 36
You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?
Answer: C
Explanation:
The correct answer is D . The request involves a restricted Enterprise Grid capability: creating multi- workspace channels. Since only Org Admins and Org Owners can perform the action, the support model must route requests to the correct privileged audience. A central private org-wide admin channel is the most efficient structure because it gives the right admins visibility, lets them coordinate ownership, preserves request history, and avoids exposing admin operations in a public channel. Option A is inefficient and confuses the request type by referring to a Slack Connect channel instead of a multi-workspace channel.
Option B creates visibility but is too open; admin request coordination should not necessarily occur in a public channel. Option C is poor governance because DMs create hidden backlogs and make it hard for other admins to track status or reassign work. A workflow-backed intake process feeding a private admin coordination channel is scalable, auditable, and aligned with permission-restricted operations.
NEW QUESTION # 37
A healthcare organization using Slack needs to comply with HIPAA regulations. What is the best practice for approving apps in their Slack workspaces?
Answer: A
Explanation:
A review process allows the organization to verify that each app adheres to HIPAA compliance standards, ensuring patient data is handled securely.
NEW QUESTION # 38
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