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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Discovery17%- Business analyst responsibilities
  • 1. Identify business objectives
  • 2. Support implementation lifecycle
  • 3. Assess customer environment
  • 4. Demonstrate Salesforce capabilities
Topic 2: Development Support and User Acceptance12%- Solution validation
  • 1. Support development teams
  • 2. Validate business outcomes
  • 3. Manage change adoption
  • 4. Coordinate user acceptance testing
Topic 3: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Facilitate communication
  • 2. Prioritize business needs
  • 3. Manage stakeholder expectations
  • 4. Identify stakeholder roles
Topic 4: Business Process Mapping12%- Process analysis
  • 1. Use process mapping techniques
  • 2. Manage scope definition
  • 3. Design future-state processes
  • 4. Document current-state processes
Topic 5: Requirements18%- Requirements management
  • 1. Gather business requirements
  • 2. Manage requirement lifecycle
  • 3. Validate requirements
  • 4. Identify dependencies
Topic 6: User Stories18%- Agile documentation
  • 1. Write user stories
  • 2. Define acceptance criteria
  • 3. Support Agile delivery
  • 4. Refine backlog items

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Exam Certified-Business-Analyst Collection, Reliable Certified-Business-Analyst Study Notes

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Salesforce Certified Business Analyst Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

Answer: B

Explanation:
Explanation
When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs' manager. This is because the SMEs' manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


NEW QUESTION # 61
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

Answer: B

Explanation:
Explanation
Some communication best practices that a BA should follow to become a trusted advisor to UC stakeholders are:
Ask questions and document the answers: This helps to understand the stakeholders' needs, expectations, pain points, goals, and priorities. It also shows interest and curiosity in their perspectives and opinions, and helps to clarify any assumptions or ambiguities.
Make suggestions based on previous project success: This helps to demonstrate expertise and experience in Salesforce implementations, and provide valuable insights and recommendations for UC stakeholders.
It also shows confidence and credibility in delivering solutions that meet their needs.
Provide a meeting agenda prior to each session: This helps to set clear expectations and objectives for each meeting, and ensure that all relevant topics are covered. It also shows respect for the stakeholders' time and availability, and helps to keep the meeting focused and productive. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management/comm


NEW QUESTION # 62
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

Answer: C

Explanation:
Explanation
The document that the business analyst should use to identify the people who can describe the business problem and provide detailed requirements is stakeholder analysis. Stakeholder analysis is a technique that identifies and evaluates the people who have an interest in or influence on a project or initiative. It can help the business analyst understand who are the key stakeholders, what are their roles and responsibilities, what are their needs and expectations, how they communicate and collaborate, etc. A RACI chart is a document that defines and clarifies the roles and responsibilities of different stakeholders in relation to specific tasks or deliverables. It can help the business analyst manage stakeholder expectations and avoid confusion or conflicts. A user story is a document that captures a requirement or feature from an end user's perspective. It can help the business analyst communicate what needs to be done and why it matters. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories


NEW QUESTION # 63
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?

Answer: C

Explanation:
The best tool for identifying the key recruitment steps and stakeholders in a visual format is to map the business process. Business process mapping is a technique that helps to create a visual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Business process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use business process mapping to identify the key recruitment steps and stakeholders for the Salesforce application. References: https://trailhead.salesforce.com
/en/content/learn/modules/business-analysis-process-mapping/understand-process-mapping


NEW QUESTION # 64
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

Answer: C

Explanation:
The document that the business analyst should use to identify the people who can describe the business problem and provide detailed requirements is stakeholder analysis. Stakeholder analysis is a technique that identifies and evaluates the people who have an interest in or influence on a project or initiative. It can help the business analyst understand who are the key stakeholders, what are their roles and responsibilities, what are their needs and expectations, how they communicate and collaborate, etc. A RACI chart is a document that defines and clarifies the roles and responsibilities of different stakeholders in relation to specific tasks or deliverables. It can help the business analyst manage stakeholder expectations and avoid confusion or conflicts. A user story is a document that captures a requirement or feature from an end user's perspective. It can help the business analyst communicate what needs to be done and why it matters. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep
/collaboration-with-stakeholders https://trailhead.salesforce.com/content/learn/modules/salesforce-business- analyst-certification-prep/user-stories


NEW QUESTION # 65
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