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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)
B. a single "publish" action to complete the task
C. moving the application to Staging and subsequently to Production status
D. system administrator approval

Answer: A,C

NEW QUESTION # 59
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured job to process inbound emails
B. an inbound message filter per time schedule
C. a configured profile option to schedule the retrieval of emails
D. an inbound message filter per sender

Answer: B

NEW QUESTION # 60
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It enables anonymous users to search the DCS knowledge base.
B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C. It is configured exclusively via the Engagement Cloud Security Console.
D. It does not require matching passwords between Engagement Cloud and DCS.

Answer: A,C

NEW QUESTION # 61
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: C

NEW QUESTION # 62
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. The hierarchical structure of the categories helps to improve the service request classification.
B. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
C. Categories facilitate the assignment of an agent to the service request.
D. Categories determine the steps an agent must follow to close the service request.
E. Filter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,B,C

NEW QUESTION # 63
......

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