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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Plan AI-powered business solutions | 25–30% | - Design overall AI strategy
|
| Topic 2: Design AI-powered business solutions | 25–30% | - Design AI and agents
|
| Topic 3: Deploy AI-powered business solutions | 40–45% | - Manage testing and validation
|
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NEW QUESTION # 37
Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
A company uses Microsoft 365 and Dynamics 365.
You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data.
Solution: You recommend a Microsoft 365 Copilot agent template.
Does this meet the goal?
Answer: A
Explanation:
Correct:
* You recommend Microsoft 365 Copilot for Sales.
Incorrect:
* You recommend a classic Microsoft Dataverse workflow.
* You recommend a Microsoft 365 Copilot agent template.
Note:
In the described scenario, Microsoft 365 Copilot for Sales acts as the primary bridge between your productivity tools and CRM data. It integrates directly into Microsoft Outlook and Teams to surface real-time insights from Dynamics 365 Sales or Salesforce.
Key capabilities for this specific workflow include:
Automated Email Summarization: Copilot scans long email threads in Outlook to extract key points, highlights, and BANT (Budget, Authority, Need, Timeline) data. If the sender is an external contact recognized in your CRM, the summary is automatically enriched with relevant account and opportunity data.
Suggested Email Replies: When replying to customer emails, Copilot generates drafts based on the context of the conversation and existing CRM data. You can use predefined response categories (e.g., "Reply to an inquiry," "Offer a proposal") or custom prompts to include specific opportunity details in the draft.
Meeting Preparation Summaries: Before a scheduled meeting, Copilot for Sales provides a
"preparation card" in Teams or Outlook. This summary includes:
- CRM Data: Matched opportunity and account attributes.
- Contextual History: Summaries of past email exchanges and the last three seller notes.
- Strategic Insights: Key risks, follow-up actions, and discussion points from previous interactions.
Reference:
https://msdynamicsworld.com/blog/microsoft-copilot-sales-close-deals-faster-ai
NEW QUESTION # 38
Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled.
You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users.
Solution: You configure AI Builder lead scoring models to influence opportunity summaries.
Does this meet the goal?
Answer: A
Explanation:
Correct:
* You add fields to the opportunity summary.
Incorrect:
* You build Microsoft Power Automate flows to trigger customized Copilot summaries.
* You configure AI Builder lead scoring models to influence opportunity summaries.
Note:
To customize Microsoft Copilot opportunity summaries and incorporate AI Builder lead scoring data, you must configure the specific fields Copilot uses to ground its generative AI outputs.
By default, Copilot for Sales generates summaries using a set of predefined fields. To "influence" these summaries with scoring data, you need to add the predictive score and grade fields to the Opportunity summary configuration.
Step-by-Step Configuration
Switch Area: In the Sales Hub app, select the Change area menu in the bottom-left corner and choose App Settings.
Navigate to Copilot: Under General Settings, select Copilot.
Select Entity: Choose the Opportunities tab.
Add Fields:
Click Add fields.
Select the checkboxes for the fields you want to include.
You can select out-of-the-box, custom, and related table fields.
Save: Click Add and then Save your changes to update the summary configuration.
Reference:
https://learn.microsoft.com/en-us/dynamics365/sales/copilot-configure-summary-fields
NEW QUESTION # 39
A company uses Microsoft Dynamics 365 to manage service operations. Dispatchers coordinate service requests, and technicians perform scheduled on-site work.
You need to design a solution that will use Microsoft Copilot to improve the efficiency of the service operations. The solution must meet the following requirements:
- Provide AI-driven assistance to help staff organize and resolve work
orders.
- Deliver contextual AI support to frontline workers as they prepare
for and complete customer appointments.
Which two components should you include in the design? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: C,F
Explanation:
To enhance Microsoft Dynamics 365 Field Service with Microsoft Copilot for dispatchers and technicians, the following additional components and configurations are needed:
Essential Copilot Enabling Components
[E] Dynamics 365 Field Service License: Copilot for Field Service is included within the standard app, but must be enabled by an administrator in the Power Platform admin center.
[B] Copilot in Outlook & Teams: To enable dispatchers to turn emails into work orders and manage schedules directly in their flow of work, the Dynamics 365 Field Service for Outlook and Field Service app in Teams (preview) need to be configured.
New Field Service Mobile Experience: Technicians must have the latest mobile app (available in preview) enabled, which allows for natural language inputs, voice-to-text notes, and photo attachments.
Reference:
https://www.randgroup.com/microsoft/dynamics-365/copilot/
NEW QUESTION # 40
What should you recommend to assist the CEO with their specific responsibilities?
Answer: D
Explanation:
The CEO's responsibility is to ensure that all AI solutions adhere to industry-standard responsible AI practices . The case study also explicitly says the CEO wants a quarterly assessment that must verify:
* reliability
* interpretability
* fairness
* compliance
The best recommendation is D. the Responsible AI dashboard .
Why this is correct:
The Responsible AI dashboard is the Microsoft-recommended capability for evaluating AI systems against responsible AI dimensions such as fairness, interpretability, error analysis, and model behavior assessment. It aligns directly with the CEO's governance-focused responsibility.
Why the other options are not the best fit:
* A. Compliance Center focuses more broadly on Microsoft 365 compliance and governance, not full responsible AI evaluation dimensions like fairness and interpretability.
* B. Microsoft Foundry Tools is too broad and not the specific assessment tool for responsible AI measurement.
* C. the Microsoft Service Trust Portal provides compliance documentation and trust information, but it does not assess Contoso's AI solutions for fairness and interpretability.
* E. Microsoft Purview is strong for data governance, classification, compliance, and auditing, but it is not the dedicated Microsoft tool for responsible AI evaluation across those four dimensions.
NEW QUESTION # 41
A company deploys a Microsoft Copilot Studio agent that integrates with a Microsoft Power Automate desktop flow.
You need to recommend a testing solution that meets the following requirements:
Test cases must validate the most recent changes to the agent before the agent is released.
The flow must be validated as part of the agent ' s orchestration.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Validate most recent changes # Run tests against the latest unpublished version of the agent; Validate the flow as part of orchestration # Add the flow to the agent as a tool Why the first selection is correct The requirement says the company must validate the most recent changes to the agent before the agent is released . That means testing must happen on the newest working version that has not yet been published to production.
So the correct recommendation is:
Run tests against the latest unpublished version of the agent
This is the safest and most appropriate pre-release testing pattern because it allows the team to:
* verify recent changes before users see them
* catch regressions early
* validate orchestration logic in a controlled state
* reduce production risk
From an AI business solutions perspective, pre-release testing is critical for Copilot agents because even small changes in prompts, tools, orchestration, or data connections can affect:
* response quality
* workflow behavior
* escalation paths
* compliance behavior
* user trust
Testing unpublished changes ensures that governance and quality assurance happen before release, not after deployment.
Why the second selection is correct
The question also requires that the Power Automate desktop flow be validated as part of the agent ' s orchestration .
That means the flow must participate directly in the agent's runtime action path. The correct way to do that is:
Add the flow to the agent as a tool
When a flow is added as a tool, the agent can invoke it during its orchestration. This allows test cases to validate not only the conversational layer, but also the actual execution of the flow inside the end-to-end agent behavior.
From an agentic AI design perspective, tools are how agents connect reasoning with action. If the flow is meant to be part of orchestration, it must be exposed to the agent in a way that allows the agent to call it during task execution.
That is the correct enterprise pattern for validating integrated behavior.
NEW QUESTION # 42
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