700-805 Exam Overviews | Actual 700-805 Tests

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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Success10%- Explain customer journey & IT purchasing models
- Define customer success
Topic 2: Business Acumen30%- Describe renewal cycle and risk action planning
- Evaluate products and services to meet customer goals
- Interpret key financial terms (e.g., CAPEX, OPEX)
Topic 3: Customer Success Foundation10%- Define customer experience
- Explain the stages of the customer lifecycle
- Explain recurring revenue financial implications
- Describe recurring revenue financial terms
Topic 4: Roles and Responsibilities30%- Explain renewals tasks and success metrics
- Describe Renewals Manager role and integration
Topic 5: Cisco Tools and Processes20%- Describe CX Portfolio and deal management processes
- Explain Smart Accounts & Smart Licensing

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Cisco Renewals Manager Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which discussion point helps upsell a customer?

Answer: D


NEW QUESTION # 63
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

Answer: A

Explanation:
Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:
* Detecting and responding to advanced threats across their network
* Gaining visibility and control over their network traffic and activity
* Improving their network performance, security, and compliance
References: 2: Cisco Stealthwatch - Cisco


NEW QUESTION # 64
What support should an RM take from the CSM?

Answer: D

Explanation:
* Communicate value and the impact of Cisco solutions to the customer
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption


NEW QUESTION # 65
An RM ' s PXP profile does not include access to the 360 Partner Program tab. What is the operational implication of this access gap?

Answer: A

Explanation:
The 360 Partner Program area within the Partner Experience Platform (PXP) is associated with visibility into Cisco ' s partner-performance framework, particularly the Partner Value Index (PVI) and the metrics used to assess a partner ' s contribution across the customer lifecycle. Therefore, if the RM lacks access to this program area, the principal operational impact is loss of visibility into the PVI scorecard and the renewal- related contribution metrics that affect partner performance.
Cisco identifies PVI as the core measurement framework of the Cisco 360 Partner Program. It assesses partner value through dimensions that include Foundational capabilities, Capabilities, Performance, and Engagement. Cisco specifically states that Performance measures how partners land, retain, and renew customer value. (Cisco Blogs) The current Renewals Manager v2.0 blueprint likewise requires RMs to understand how their role contributes to the Cisco 360 Partner Value Index and Practice Maturity. (Cisco Learning Content) Cisco also describes the enhanced PXP as providing partners with improved visibility into performance, predictability, and progress under Cisco 360. (Cisco Newsroom) Option A concerns Lifecycle Advantage functionality, while B concerns CCW-R permissions; neither depends on access to the Cisco 360 tab. Option D similarly refers to the operational renewals workspace rather than Cisco 360 program-performance visibility.
Therefore, C is correct.


NEW QUESTION # 66
When renewing a contract with a customer,which action is important?

Answer: B


NEW QUESTION # 67
......

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