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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Store Execution | 15% | - Assortment Monitoring - Planogram Compliance - Store Survey and Feedback - Store Execution Process |
| Topic 2: Store Execution Configuration | 12% | - Configuration of Planogram Compliance - Configuration of Store Execution Process - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback |
| Topic 3: Visit Planning | 23% | - Visit Planning Process - Visit Schedule and Frequency - Territory Management - Visit Plan and Visit Plan Targets |
| Topic 4: Visit Execution | 23% | - Order Capture and Order Submission - Photo Capture and Survey - Visit Execution Process - Visit Tasks and Task Types - Inventory Check and Product Listing - Promotion Check and Promotion Details |
| Topic 5: Admin and Configuration | 12% | - Consumer Goods Cloud Data Model - User Setup and Permissions - Reports and Dashboards - Mobile Configuration |
| Topic 6: Visit Planning and Execution Configuration | 15% | - Configuration of Visit Tasks and Task Types - Configuration of Photo Capture and Survey - Configuration of Order Capture and Order Submission - Configuration of Inventory Checks and Product Listings - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Plans and Visit Plan Targets |
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NEW QUESTION # 40
How can a Field Sales Manager access a photo taken by a Field Rep of a defective In-store asset
Answer: C
Explanation:
Field Sales Managers can access photos taken by Field Reps of defective in-store assets through the asset record to which the photos are linked. This provides a direct association between the asset and its condition.
NEW QUESTION # 41
ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?
Answer: C,D,E
Explanation:
The "Change of Plan" feature in Salesforce Communications Cloud (often accessed via Digital Commerce APIs or the Cart) is designed to handle the complex logic of modifying an existing customer's service portfolio. The three key offerings/capabilities are:
Supported by Digital Commerce APIs (A): Salesforce provides specific Digital Commerce (DC) APIs (e.g., getChangeOfPlanOffers or generateChangeOfPlan) that allow this complex logic to be exposed on self-service portals. This enables customers to view eligible upgrade/downgrade paths and execute the change without agent assistance, calculating pro-rated costs in real-time.
Moving to/out from the bundled offer (B): The feature is sophisticated enough to handle structural changes in the product hierarchy. It can take a standalone asset and move it into a bundle (e.g., moving a standalone internet line into a "Triple Play" bundle) or unbundle a service, maintaining the integrity of the commercial and technical data throughout the transition.
Service Continuity (E): A critical requirement in Telecom is that the "Change of Plan" (Commercial Change) does not accidentally disconnect the underlying technical service (Technical Change) unless intended. The Change of Plan feature ensures Service Continuity by preserving the link to the existing Technical Products (RFS) and Assets, ensuring that a customer upgrading their billing plan doesn't suffer a service outage during the provisioning process.
Why C and D are incorrect:
D (Customers can choose from all plans...): This is incorrect. The Change of Plan feature specifically uses Eligibility and Context Rules to filter the catalog. A customer on a Fiber plan cannot "choose" a legacy Copper plan if rules forbid it. They only see eligible target paths, not all plans.
C (History...): While Salesforce tracks field history and asset history, "Traceability" is a platform characteristic, whereas Service Continuity and Bundle manipulation are specific functional offerings of the Change of Plan logic engine.
NEW QUESTION # 42
Universal Connect (UC) offers business internet to its customers. UC has two requirements: their business internet offers must be by region to provide competitive prices in each region, and customers must be able to see pricing before adding the product to the Industries CPQ cart.
What are two ways a consultant can meet the business requirements?
Answer: B,C
Explanation:
To meet the requirements of offering regional pricing and ensuring customers can see the correct price before adding the product to the cart (i.e., while browsing the catalog), the solution must rely on Context Rules that evaluate the customer's profile (Region) prior to product configuration.
B . Create a Base Price List and Multiple Child Price Lists associated with Context Rules per region:
In Salesforce Industries (Communications Cloud) CPQ, Price Lists are the primary container for prices. You can create specific price lists for each region (e.g., "New York Price List," "Texas Price List") and use Context Rules to automatically assign the correct price list to the user's session based on their Account or Quote details (Region).
Because the Price List is selected before the product is viewed, the catalog automatically displays the price entries from that specific regional list, satisfying the visibility requirement.
D . Create multiple Price List Entries associated with Context Rules per region:
Alternatively, you can use a single global Price List but create multiple Price List Entries (PLEs) for the same "Business Internet" product (e.g., one entry for $50, another for $60).
You can apply Context Rules directly to these Price List Entries. When the catalog renders, the system evaluates the rules against the customer's context (Region) and filters the entries, showing only the one valid for that region.
This allows for granular control at the product price level without necessarily duplicating entire price lists.
Why A is incorrect: Attribute-based Pricing Matrices are typically used for calculating prices based on product attributes that a user selects during configuration (e.g., Speed, Color). Since the requirement is to see the price before adding to the cart (pre-configuration), and Region is a context of the customer not a feature they configure on the product, Context Rules (B & D) are the correct architectural choice.
NEW QUESTION # 43
Which two levels can promotions be defined within Consumer Goods Cloud?
Answer: D,E
Explanation:
Consumer Goods supports product-focused promotions at the Product Category and individual Product levels.
These levels determine the merchandise scope against which promotional activities and Promotion Checks are configured.
A Product Category-level promotion is used when a promotional activity applies to a group of related products. Salesforce gives the example of applying a discount across an entire beverage category and then using a category-level Promotion Check to measure the resulting promotional execution and sales impact.
A Product-level promotion applies to individual products. For example, a consumer goods organization can promote a newly launched product through free samples and then use a product-level Promotion Check to capture consumption or customer feedback.
Salesforce also supports a General Promotion, which has no Product or Product Category context. Retail Store and Retail Store Group are not promotion product levels; instead, they define where the promotion applies.
That geographic or organizational reach is established through Promotion Channel, which can associate a Promotion with a store, store group, or account.
This separation lets administrators independently configure the merchandise scope and retail distribution scope of each promotion.
Study Guide Topics:Data Setup - > Promotion - > Product Category - > Product - > General Promotion - > Promotion Channel
NEW QUESTION # 44
Which object is exclusively available to users in setup to perform direct store delivery?
Answer: C
Explanation:
The Delivery Task is the Consumer Goods-specific object used to perform Direct Store Delivery activities during a retail-store visit. Salesforce describes DeliveryTask as a Retail Execution object representing delivery work performed at the store, whereas Shipment and ProductTransfer originate from inventory and Field Service capabilities.
Administrators add a Delivery Task to an Action Plan Template. When that template is applied to a Visit, Salesforce creates the Delivery Task record and associates it with the Visit. Users working with Delivery Tasks require the Direct Store Delivery permission capability.
The administrator then associates a Shipment with the Delivery Task to specify the inventory being delivered.
Individual products and quantities are represented as Product Transfer records related to the Shipment. This architecture separates the Consumer Goods visit activity from the underlying inventory-transfer records.
During execution, the delivery representative selects the shipment, reviews its products, updates delivered quantities if required, and marks the products delivered. Completing the Delivery Task updates relevant inventory information.
Study Guide Topics:Visit Execution - > Direct Store Delivery - > Delivery Task - > Shipment - > Product Transfer
NEW QUESTION # 45
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