Peoplecert ITIL-4-Specialist-High-velocity-IT在線題庫 - ITIL-4-Specialist-High-velocity-IT考題套裝

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Fast Development and Delivery	15%	- Automation and cloud technologies - Architecture management and business analysis - Software development and testing practices
Co-created Value and Assured Conformance	5%	- Relationship management and service design - Governance, risk, and compliance
Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - Lean, Agile, DevOps, and continuous improvement - ITIL guiding principles
Valuable Investments	15%	- Portfolio management and investment prioritization - Strategic alignment and innovation
Digital Product Lifecycle and ITIL Operating Model	20%	- Digital product lifecycle integration - ITIL service value system and service value chain - Four dimensions of service management
Concepts of High-velocity IT	20%	- Digital products and digital technology - Digital transformation and IT transformation - Characteristics and objectives of high-velocity IT
Resilient Operations	10%	- Monitoring, incident, and problem management - Availability, capacity, and performance management - Service continuity and infrastructure management

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ITIL-4-Specialist-High-velocity-IT考題套裝 - 最新ITIL-4-Specialist-High-velocity-IT考題

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最新的 Peoplecert IT Infrastructure Library ITIL-4-Specialist-High-velocity-IT 免費考試真題 (Q31-Q36):

問題 #31
Which statement about service requests is CORRECT?

答案：

解題說明：
Service requests are submitted via agreed channels

問題 #32
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

A. Identify key internal stakeholders and develop a communication plan to address their concerns
B. Develop detailed service descriptions and design documentation
C. Ensure the company vision and mission are visible to everyone across the organization
D. Survey key customers who recently moved to the cloud solution

答案：A

問題 #33
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.Which is the BEST solution for providing user support in this case?

答案：

解題說明：
Provide a range of self-service options as the preferred method with the service desk phone support as back-up

問題 #34
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

A. Using a push method to check the user's device each time it is connected
B. Sending email notifications for manual installation of updates
C. Allowing users to pull updates when they choose
D. Using a manual process for each update

答案：A

問題 #35
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

A. The service must comply with data privacy regulations
B. The service should be available 99.9% of the time
C. The service will display a list of items uploaded by the user
D. The service must support multiple file formats for upload

答案：C

問題 #36
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