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APICS CPIM-8.0 Exam Syllabus Topics:

SectionWeightObjectives
Module 2: Demand Management21%- Order Management
  • 1. Available-to-promise (ATP) and capable-to-promise (CTP)
  • 2. Customer service and order priorities
  • 3. Order fulfillment processes
- Demand Forecasting
  • 1. Qualitative and quantitative forecasting methods
  • 2. Forecast error analysis and bias correction
  • 3. Forecast accuracy measurement and tracking
- Demand Planning
  • 1. Demand collaboration and consensus planning
  • 2. Demand aggregation and disaggregation
  • 3. Product lifecycle management
Module 5: Distribution16%- Transportation and Logistics
  • 1. Freight management and routing
  • 2. Transportation modes and selection
  • 3. Reverse logistics and returns management
- Distribution Planning
  • 1. Distribution requirements planning (DRP)
  • 2. Distribution network design
  • 3. Warehouse management and layout
- Customer Service and Fulfillment
  • 1. Collaborative logistics and third-party providers
  • 2. Inventory positioning in distribution
  • 3. Order fulfillment strategies
Module 3: Supply23%- Inventory Management
  • 1. Safety stock and reorder point calculations
  • 2. Inventory classification (ABC analysis, FSN, VED)
  • 3. Inventory cost management and optimization
- Capacity Management
  • 1. Capacity requirements planning (CRP)
  • 2. Capacity adjustment strategies
  • 3. Rough-cut capacity planning (RCCP)
- Material Requirements Planning (MRP)
  • 1. MRP logic, inputs, and outputs
  • 2. Bill of materials (BOM) structures
  • 3. Lot-sizing techniques and lead time management
- Procurement and Supplier Management
  • 1. Supplier relationship management
  • 2. Sourcing strategies and contract management
  • 3. Supplier selection and evaluation
Module 1: Supply Chains and Strategy26%- Supply Chain Strategy
  • 1. Technology and digital supply chain
  • 2. Sustainability and environmental considerations
  • 3. Supply chain design and network optimization
- Performance Measurement
  • 1. Cost management and financial analysis
  • 2. Continuous improvement methodologies
  • 3. Key performance indicators (KPIs)
- Business Planning
  • 1. Strategic planning process and market analysis
  • 2. Business plan development and alignment
  • 3. Risk management and mitigation strategies
- Demand Management
  • 1. Forecasting techniques and demand sensing
  • 2. Demand management processes
  • 3. Sales and Operations Planning (S&OP)
Module 4: Detailed Schedules14%- Just-in-Time (JIT) and Lean Concepts
  • 1. Pull systems and kanban
  • 2. Waste elimination and value stream mapping
  • 3. Theory of constraints (TOC) and drum-buffer-rope
- Production Activity Control
  • 1. Production monitoring and reporting
  • 2. Shop floor scheduling and sequencing
  • 3. Work center loading and dispatching rules
- Master Production Scheduling (MPS)
  • 1. MPS maintenance and control
  • 2. MPS development and time fences
  • 3. Available-to-promise (ATP) calculations

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APICS Certified in Planning and Inventory Management (CPIM 8.0) Sample Questions (Q366-Q371):

NEW QUESTION # 366
An organization is planning to streamline its Identity and Access Management (IAM) processes and platform.
The executive team mandated a compact platform to efficiently manage identities for internal and third-party services access. What is the BEST platform choice?

Answer: B


NEW QUESTION # 367
The most relevant measure of customer service performance Is:

Answer: D

Explanation:
Customer service performance is the degree to which a company meets or exceeds the expectations of its customers in terms of the quality, timeliness, and satisfaction of the service provided. The most relevant measure of customer service performance is the service perceived by the customer against the service expected by the customer, also known as the service quality gap. This measure captures the difference between what customers expect from a service and what they actually receive, and reflects the level of customer satisfaction or dissatisfaction. A positive service quality gap indicates that the service exceeded the expectations, while a negative service quality gap indicates that the service fell short of the expectations. The other options are not as relevant as the service quality gap because they do not account for the customer's perspective or perception of the service. Service promised to the customer against service measured by the supplier is an internal measure of service performance, but it does not reflect how the customer perceives the service. Customer complaints received as a percentage of orders shipped is a measure of service failure, but it does not capture the positive feedback or the silent dissatisfied customers. Positive customer feedback as a percentage of customer feedback is a measure of service satisfaction, but it does not account for the customer's expectations or the service quality dimensions. Reference:
CPIM Part 2 Exam Content Manual, p. 67
Customer Service Metrics: Top 10 to Measure
20 Customer Service KPIs You Need To Know


NEW QUESTION # 368
A low-cost provider strategy works best when which of the following conditions are met?

Answer: C

Explanation:
A low-cost provider strategy is a business strategy where a company aims to become the most cost-efficient player in its industry, often by producing goods or providing services at a lower cost than its competitors. The overall goal is to increase market share or achieve higher profitability. The low-cost leader in an industry often sets the price that other companies have to match or beat to stay competitive12.
A low-cost provider strategy works best when buyers are more price sensitive, meaning they are more likely to switch to cheaper alternatives if the price of a product or service increases. This condition creates a strong demand for low-priced products or services, and gives the low-cost leader a competitive advantage over rivals who have higher costs and prices. Buyers are more price sensitive when34:
* The product or service is standardized or undifferentiated, and there are few switching costs.
* The product or service represents a significant portion of the buyer's budget or income.
* The product or service has low quality, performance, or image attributes that limit the buyer's satisfaction or loyalty.
* The product or service is not crucial to the buyer's well-being or enjoyment.
The other options are not correct because:
* A. Price competition among rivals is similar. This condition does not favor a low-cost provider strategy, because it implies that the industry is already highly competitive and there is little room for differentiation. A low-cost leader would have to lower its prices even further to gain an edge over rivals, which could erode its profitability and sustainability.
* C. There are many ways to achieve product differentiation. This condition does not favor a low-cost provider strategy, because it implies that the industry is diverse and dynamic, and there are many opportunities for innovation and value creation. A low-cost leader would have to invest more in research and development, marketing, and customer service to keep up with the changing customer preferences and expectations, which could increase its costs and reduce its efficiency.
* D. There are few industry newcomers. This condition does not favor a low-cost provider strategy, because it implies that the industry is mature and stable, and there are few threats from new entrants. A low-cost leader would have to rely on its existing customer base and market share, which could limit its growth potential and expose it to the risk of obsolescence.


NEW QUESTION # 369
An organization discovered that malicious software was installed on an employee's work laptop and allowed a competing vendor to access confidential files. The employee was fully aware of the policy not to install unauthorized software on the organization laptop. What is the BEST automated security practice for an organization to implement to avoid this situation?

Answer: D


NEW QUESTION # 370
During a security incident investigation, a security analyst discovered an unauthorized module was compiled into an application package as part of the application assembly phase. This incident occurred immediately prior to being digitally signed and deployed using a deployment pipeline.
Which of the following security controls would BEST prevent this type of incident in the future?

Answer: D


NEW QUESTION # 371
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