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Salesforce AP-203 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Delivery	16%	- Validation 1. Verify solution meets business requirements and KPIs. - Implementation 1. Advise customers on best practices, solution architecture, and success metrics. 2. Support implementation teams and ensure successful project delivery.
Topic 2: Discovery	24%	- Requirements Analysis 1. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions. 2. Given a customer scenario, map and document the business process, personas, and requirements. 3. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud. 4. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud. - Architecture Assessment 1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome. 2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
Topic 3: Planning and Design	60%	- Product Catalog Design 1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog. 2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products. - Solution Architecture 1. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management. 2. Integrate Contract Lifecycle Management (CLM) and Document Generation. 3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.

Section

Weight

Objectives

Topic 1: Delivery

16%

- Validation

1. Verify solution meets business requirements and KPIs.

- Implementation

1. Advise customers on best practices, solution architecture, and success metrics.
2. Support implementation teams and ensure successful project delivery.

Topic 2: Discovery

24%

- Requirements Analysis

1. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
2. Given a customer scenario, map and document the business process, personas, and requirements.
3. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
4. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.

- Architecture Assessment

1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.

Topic 3: Planning and Design

60%

- Product Catalog Design

1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

- Solution Architecture

1. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
2. Integrate Contract Lifecycle Management (CLM) and Document Generation.
3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.

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Echte AP-203 Fragen und Antworten der AP-203 Zertifizierungsprüfung

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Salesforce Communications Cloud Accredited Professional AP-203 Prüfungsfragen mit Lösungen (Q45-Q50):

45. Frage
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use a Bulk API connector via middleware
B. Use platform events and GetAsset API
C. Use an on-demand data pull from communication cloud using REST API from servicer assurance
D. Use industry order management to inform the assurance platform as a part of the orchestration plan

Antwort: D

46. Frage
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating Assets instead of orders would provide more business Value.
B. Migrating millions of records may reduce query performance due to large data volumes
C. This would require migrating all products sold within last 5 years, including those that are no longer sold.
D. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
E. Migrating millions of records will cause Order Management to fail during processing due to large volume

Antwort: C,E

47. Frage
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
B. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Antwort: D

48. Frage
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device as a child product of the dedicated internet service offer
B. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
C. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
D. Model dedicated internet service as a child product of the Ethernet access device offer.

Antwort: B

49. Frage
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B. Inform the business that data migration is completed and errors resolved in development
C. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
D. Raise support case to retrieve a data load report to summarize the data load.

Antwort: A,C

50. Frage
......

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