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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Execute end-to-end loyalty campaigns.
C. Manage customer identities, consent, and preferences.
D. Provide multiple views of the customer.

Answer: C

NEW QUESTION # 17
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration monitoring needs to be centralized
C. Integration is GDPR compliant
D. Integration caters for error handling and monitoring
E. Integration value mapping needs to be maintained

Answer: A,D,E

NEW QUESTION # 18
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Cross-functional alignment
B. Data privacy and management
C. Absence of agile technology development
D. Organization design
E. Talent development

Answer: A,D,E

NEW QUESTION # 19
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent awareness of customer expectations.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It enables organizations to deliver personalized customer engagement data.
D. It provides seamless connectivity to teams with the correct information at the right time.
E. It enables processing of accounting data.

Answer: A,C,D

NEW QUESTION # 20
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Business Al
B. SAP Datasphere
C. SAP Customer Data Cloud
D. SAP Workzone

Answer: B

NEW QUESTION # 21
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