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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Customer Data Cloud
C. SAP Business Al
D. SAP Datasphere

Answer: D

NEW QUESTION # 22
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Lower customer acquisition costs
B. Improved customer satisfaction and retention
C. Optimize buying lifecycle
D. Innovate and stay ahead
E. Increased profitability

Answer: A,C,E

NEW QUESTION # 23
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Complex and costly upgrades from custom extensions
B. Efficient operations of IT security and efficiency
C. Rapid, continuous innovation by running the latest software version
D. Better process execution through improved data quality
E. Data quality and consistency challenges

Answer: B,C,D

NEW QUESTION # 24
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can migrate data using the Data Workbench.
B. You can manage customer segments.
C. You can record all master data (customer, products, organization) in a central database.
D. You can analyze customer preferences for communication.

Answer: D

NEW QUESTION # 25
Which SAP CX solution would you position to process customer issues?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Service Cloud Version 2
D. SAP Emarsys

Answer: C

NEW QUESTION # 26
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