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| Section | Weight | Objectives |
|---|---|---|
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| UX Fundamentals | 16% | - Identifying user interface design principles - Describing the user-centered design process - Understanding accessibility standards and guidelines |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
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NEW QUESTION # 115
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?
Answer: B
Explanation:
To let its users know when a new feature is enabled or available with a short video explaining the new feature, the recommended solution is to use a docked prompt using In-App Guidance. In-App Guidance is a feature that allows the designer to create prompts and walkthroughs that guide users through new or complex tasks in Salesforce. A docked prompt is a type of prompt that appears at the bottom of the screen and can contain text, images, or videos. A docked prompt can be used to announce a new feature and provide a short video tutorial on how to use it. The designer can also set the conditions for when and how often the prompt should appear, and track the user engagement with the prompt.: In-App Guidance | Salesforce Help : UX Designer Certification Prep: Designing with In-App Guidance | Trailhead
NEW QUESTION # 116
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
Answer: A
Explanation:
According to the Salesforce Trailhead, the Trusted Advisor persona spends 3+ hours a day maintaining relationships with existing customers. They upsell products, grow deals, and manage renewals.This persona also spends time prospecting for new opportunities in existing accounts and gathering requirements from prospects1 Therefore, the key business process that defines their work and should be analyzed to make sure the delivered experience fits their needs is maintaining relationships with existing customers. This process involves understanding the customer's needs, goals, expectations, and satisfaction, as well as providing them with relevant solutions, support, and value.The UX Designer should focus on creating a user interface that enables the Trusted Advisor to easily access and update customer information, communicate and collaborate with customers, and track and measure customer loyalty and retention23 Managing sales pipeline and forecasting: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Data Expert persona. The Data Expert persona spends 3+ hours a day on reporting and sales forecasting.They also spend 1-3 hours managing the sales pipeline and tools for the sales team1 Customizing and administering Salesforce: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Sales Leader persona. The Sales Leader persona spends most of their day managing, coaching, and training sales reps.They also spend time managing tools and processes for sales reps, which includes customizing and administering Salesforce1 Learn About Sales Cloud Personas Unit | Salesforce Trailhead How to Increase Your Sales with Personas for Salesforce Users | RTS Labs How to Use Journey Mapping to Improve Employee Engagement
NEW QUESTION # 117
A UX Designer wants to explore sample code for Lightning components and see how changing the code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this?
Answer: A
Explanation:
The correct answer is B. Lightning Design System Website. The study guide explicitly keys the Lightning Design System Website for this requirement.
The decisive requirements are that the UX Designer wants to explore sample code, observe how code changes affect the visual presentation, and do so without deploying anything to a Salesforce org. In the context of the study guide, the SLDS website is the resource designed to support exploration of Salesforce design-system patterns and component presentation without requiring an org deployment cycle.
Option A, the Developer Center's Lightning Component Library, is associated with component reference information and documentation, but it is not the resource keyed here for the real-time design exploration described.
Option C, a Sandbox Org, would require an actual Salesforce environment. That directly conflicts with the condition that the designer wants to experiment without deploying code to an org.
The broader SLDS principle is that designers and developers should be able to explore Salesforce visual patterns and component structures before committing implementation work to an environment. This accelerates iteration and reduces unnecessary deployment overhead during early experimentation.
Study Guide reference/topics: SLDS website, component exploration, sample code, rapid experimentation, Salesforce Lightning Design System.
NEW QUESTION # 118
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
Answer: C
Explanation:
Adding section headers to a form can improve its readability by breaking it into logical chunks and providing context for the users. Section headers can also help users scan the form and find the information they need faster. Section headers can also reduce the cognitive load and increase the completion rate of the form .Reference:
1: Salesforce Certified User Experience Designer Exam Guide, Section 3.
2: Design for readability and clarity UX Designer Certification Prep: Design for Readability and Clarity, Unit
3: Design for Readability and Clarity This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation statesthat "by grouping related fields into sections, you can make your forms easier to read and understand"
[1]https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
NEW QUESTION # 119
How would a UX Designer differentiate between voice and tone?
Answer: A
Explanation:
Voice and tone are two aspects of writing that affect how the reader perceives and responds to the content. Voice is the consistent expression of the writer's or the brand's personality, values, and attitude. Voice reflects who the writer or the brand is, and what they stand for. Tone is the variation of the voice depending on the context, audience, and purpose of the content. Tone is the way in which the writer or the brand speaks to the reader, and how they convey their emotions, intentions, and expectations.Tone can change depending on the situation, the message, and the reader's needs and feelings12.
For example, at Salesforce, we have a voice that is friendly, helpful, and empowering. We use simple, clear, and conversational language that shows our respect and appreciation for our customers, partners, and community. We also use humor, metaphors, and storytelling to make our content engaging and memorable. However, our tone can vary depending on the type and goal of the content. For instance, when we write instructional content, such as Trailhead modules or user guides, our tone is more informative, instructive, and supportive. We use active voice, imperative mood, and positive feedback to guide the learner and encourage their progress. When we write promotional content, such as blog posts or social media posts, our tone is more persuasive, enthusiastic, and inspiring.We use rhetorical devices, emotional appeals, and calls to action to attract the reader and motivate them to take action34.
Therefore, a UX Designer would differentiate between voice and tone by understanding that voice reflects personality, and tone is the way in which one speaks.Voice and Tone - Lightning Design System,How To Create a Voice and Tone Program For Your Brand | Salesforce,Learn Why We Write the Way We Do Unit | Salesforce Trailhead,Write for Trailhead Unit | Salesforce Trailhead
NEW QUESTION # 120
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