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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Exam Number: | CIS-DF |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Select |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Until major certification retirement/update |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Price: | $300 USD |
| Real Exam Qty: | 75 |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored or test center via Pearson VUE |
| Pre Condition: | ServiceNow CSA certification is recommended; 2+ years CMDB/CSDM experience recommended |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/certified-implementation-specialist-data-foundations-cmdb-and-csdm-cis-df?id=learning_course_prev |
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NEW QUESTION # 57
A Configuration Manager wants to explore ServiceNow CMDB 360 saved queries to see if the reports can assist with managing CMDB data.
What insights are gained from CMDB 360 queries?
(Choose 2 options)
Answer: B,C
Explanation:
CMDB 360, also known as Multisource CMDB, is designed to provide visibility into how multiple discovery or integration sources contribute data to the same CI. Its value is not simply identifying duplicate or orphan CIs; those are handled through CMDB Health and de-duplication capabilities.
CMDB 360 helps administrators compare source contributions and understand conflicts or gaps across those sources. A key insight is gaps in attribute data, where one source supplies certain CI attributes while another source does not. Another key insight is different attribute values from different data sources, which helps identify reconciliation problems, source precedence issues, and inconsistent discovery results. This is central to improving data trust because the CMDB often receives data from Discovery, SCCM, cloud connectors, manual imports, and third-party systems. Therefore, the correct insights are gaps in attribute data and different attribute values across sources.
NEW QUESTION # 58
A CMDB Administrator needs to create a new CI class for an Internet of Things (IoT) Sensor in ServiceNow.
What are the recommended practices for this activity? (Choose 2 options)
Answer: B,C
Explanation:
Creating new CI classes is a high-impact configuration activity and must follow strict Data Foundations and CSDM-aligned best practices to avoid long-term technical debt and upgrade risk.
Option B is a recommended first step. Before creating any new CI class, administrators should install or update the CMDB CI Class Models Store application and verify whether an appropriate class already exists. ServiceNow frequently delivers new CI classes through updates and class model packages, and duplicating an existing or planned class can lead to fragmentation and governance issues.
Option C is also correct. When a new class is truly required, it should be added under an appropriate parent class to inherit attributes, behaviors, and discovery patterns. For an IoT Sensor, this might be under a hardware or device-related parent class, ensuring consistency and minimizing customization.
NEW QUESTION # 59
A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM lifecycle status fields.
Which table can be modified?
Answer: D
Explanation:
When organizations transition from legacy CMDB status fields (such as custom install status or operational status values) to CSDM-aligned lifecycle status fields, the goal is to map old values to standardized lifecycle stages without disrupting existing processes. In ServiceNow, this is achieved through the Life Cycle Mapping table.
The Life Cycle Mapping table is specifically designed to translate legacy or custom status values into CSDM lifecycle stages and statuses. This allows organizations to preserve historical data and integrations while progressively adopting CSDM standards. By modifying this table, administrators can define how existing status values correspond to CSDM lifecycle stages such as Plan, Build, Deploy, Operate, and Retire.
NEW QUESTION # 60
A Service Desk Manager wants to use Unified Map to find active incidents or problems for a selected CI.
Which panel provides these details?
Answer: A
Explanation:
The Related items panel displays records associated with the selected CI, including active incidents, problems, changes, and other task-related information. This allows the Service Desk Manager to move from the CI's topology to the operational records currently affecting or involving that CI.
The Overview panel presents summarized CI information. The Attributes panel displays field values belonging to the CI. The Application services panel identifies service associations and dependencies, but it is not the primary panel for listing related Incident and Problem records.
Unified Map is intended to combine CI details, relationships, service context, and operational information in a single graphical experience. Its filtering capabilities also allow users to focus on relevant CI types and business-critical elements when analysing a service or CI topology.
Therefore, Related items is the panel that provides the required active task information.
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NEW QUESTION # 61
An organization is changing data centers and needs to know the consequences of the planned changes.
How canApplication Service Mappingbe used as part ofChange Management?
Answer: C
Explanation:
Application Service Mapping is a critical capability inServiceNowfor enablingbusiness-aware Change Management. Its primary value is not in identifying physical shutdown sequences or CI locations, but in translating technical changes intobusiness impact.
When an organization plans a data center move, multiple infrastructure components-servers, databases, network devices-may be affected. On their own, these technical CIs provide little insight into business risk.
Application Service Mapping connects these CIs toApplication Services and Business Servicesas defined by the Common Service Data Model (CSDM). This relationship allows Change Managers to seewhich business services, customers, and processes are impactedby the planned change.
By leveraging service maps, Change Management can answer critical questions such as:
Which customer-facing services may experience downtime?
What revenue-generating or mission-critical services are at risk?
Which stakeholders must be notified or involved in approvals?
Option A is incorrect because service mapping does not determine shutdown order; that is handled by infrastructure planning. Option C focuses on physical location data, which is typically managed through Location CIs and Discovery, not service mapping.
Therefore, the correct answer isB - To understand the business impact of CIs, which aligns directly with ITIL
4, CSDM, and Change Management best practices.
NEW QUESTION # 62
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