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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Fusion Service Overview and Setup15%- Service configuration basics
- Functional Setup Manager (FSM) usage
- Security model, roles and access control
Topic 2: Omnichannel Communications15%- Media toolbar and agent notifications
- Email, chat and CTI configuration
- Work routing and queue setup
Topic 3: Knowledge Management15%- Article management and access
- Knowledge base setup and configuration
Topic 4: Customization, Productivity and Analytics10%- OTBI reporting and integration basics
- SmartText, hotkeys and audit features
- Application Composer and extensions
Topic 5: Digital Customer Service (DCS)20%- DCS architecture and deployment
- Themes, templates and page customization
- Authentication, profiles and security
Topic 6: Service Request Management25%- SR creation, lifecycle and processing
- Service catalog and entitlements
- Milestones and action plans
- SR categories, assignment rules and routing

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

Answer: A,B


NEW QUESTION # 65
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

Answer: C


NEW QUESTION # 66
Which option describes the automated page presentation for incoming calls?

Answer: B


NEW QUESTION # 67
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

Answer: C,D


NEW QUESTION # 68
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

Answer: B,C,D,G


NEW QUESTION # 69
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