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Cisco 700-805 Exam Syllabus Topics:

Section	Objectives
Topic 1: Customer Success and Value Realization	- Customer adoption and success planning - Value tracking and expansion opportunities
Topic 2: Cisco Tools and Platforms	- Partner and quoting systems - Cisco ordering and subscription management tools
Topic 3: Commercial and Contract Fundamentals	- Contract terms and compliance basics - Renewal pricing and discount structures
Topic 4: Renewals and Subscription Lifecycle	- Renewal lifecycle stages and timelines - Cisco subscription models and licensing basics
Topic 5: Renewal Sales Process	- Renewal opportunity management - Forecasting and pipeline management

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Cisco Renewals Manager Sample Questions (Q102-Q107):

NEW QUESTION # 102
Which two actions can a partner or customer perform within CCW-R? (Choose two.)

A. view and manage their contracts
B. order new services
C. change Customer Address
D. set up billing
E. download hardware, software and services datasheets

Answer: A,C

Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
* Change Customer Address: This allows the user to update the customer address information for a quote or an order.
* View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
References: 5: CCW-R User Guide - Cisco

NEW QUESTION # 103
Which statement best describes the Success Plan?

A. a shareable document that captures all account activities
B. the blueprint for account teams to achieve customer success
C. a document capturing a comprehensive view of all customer health scores
D. a tool for report ng actions to management

Answer: C

NEW QUESTION # 104
What is the operational consequence for a partner organization that is not enrolled in Lifecycle Advantage (LCA)?

A. The partner loses the ability to generate renewal quotes in CCW-R for low-touch accounts.
B. The partner misses out on automated, data-driven customer engagement opportunities.
C. The partner is ineligible for OTRR tracking on automated renewal workflows.
D. The partner cannot access PXP pipeline data for accounts managed through digital motions.

Answer: B

Explanation:
The direct consequence of not participating in Lifecycle Advantage (LCA) is the loss of Cisco's automated, insight-driven digital engagement capability across the customer lifecycle. Cisco describes LCA as a customer experience management program that combines analytics, automation, and personalized communications to engage customers at key milestones, including onboarding, adoption, expansion, and renewal. It helps partners scale engagement while uncovering opportunities to retain and grow recurring revenue.
Without LCA, the partner can still perform renewal activities manually and continue using other Cisco commerce tools, but it loses automated co-branded communications, adoption accelerators, cross-sell recommendations, expiring-contract reminders, and other data-triggered lifecycle motions. Cisco specifically states that LCA enables partners to digitally nurture customers and automate engagement with the right message at the right time.
Option A incorrectly equates LCA enrollment with general PXP access. Option C is incorrect because CCW- R quoting is a separate commerce capability. Option D also overstates the dependency; OTRR measurement is not inherently contingent on LCA enrollment.
Therefore, B is correct.

NEW QUESTION # 105
A customer has low product adoption six months into a multi-year contract. How does applying the T+ proactive approach in this scenario protect recurring revenue?

A. It enables the RM to initiate the renewal quote early in the contract term to secure the commercial commitment before the adoption gap widens.
B. It allows the RM to restructure the contract terms to align the commercial commitment with the customer ' s current adoption level.
C. It triggers an escalation to leadership to formally log the adoption gap as a renewal blocker in the risk management system.
D. It identifies and mitigates adoption barriers early to ensure value is realized before expiration.

Answer: D

Explanation:
The purpose of the T+ proactive approach is to protect recurring revenue by addressing renewal risk throughout the active contract term, rather than waiting until the traditional T-minus renewal window. In this scenario, low adoption at six months is an early-warning indicator that the customer may not be realizing sufficient value from the Cisco solution. The correct response is to identify the causes of low adoption and coordinate mitigation while there is still substantial time remaining in the contract.
This directly supports recurring-revenue protection because customers are more likely to renew when they have adopted the intended use cases, are consuming relevant capabilities, and can connect that usage to measurable business outcomes. The RM should work with the CSM and other appropriate stakeholders to understand barriers, improve adoption, and restore value realization before expiration becomes imminent.
Option B is premature because low adoption does not automatically justify restructuring the commercial commitment. Option C focuses on escalation and documentation rather than resolving the root cause. Logging the risk may be appropriate, but it is not the primary value of T+. Option D misinterprets T+ as early quoting; proactive renewal management is fundamentally about protecting customer value and renewal readiness, not simply accelerating a commercial transaction.
Therefore, A is correct.

NEW QUESTION # 106
Which task must a Renewals Manager perform early in the renewal process?

A. review new opportunities
B. terms negotiation
C. risk mitigation
D. risk assessment

Answer: D

NEW QUESTION # 107
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