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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Einstein Trust Layer & Security- Data Masking
  • 1. Configuration of privacy data entities
- Trust Layer & Security Features
  • 1. Enterprise-grade deployment
Topic 2: Agent Force Concepts30%- Data Cloud & Grounding Techniques
  • 1. Real-world applications
- Einstein GPT Integration
  • 1. Advanced implementation strategies
Topic 3: Prompt Engineering30%- Prompt Builder & Template Creation
  • 1. Best practices
- Agentforce AI Setup & Configuration
  • 1. Advanced implementation strategies
Topic 4: Reasoning Engine & AI Actions- Workflow mastery
  • 1. Custom Agent actions (Apex)
  • 2. Custom Agent actions (Flows)
  • 3. Standard Agent actions

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Salesforce Certified Agentforce Specialist Sample Questions (Q164-Q169):

NEW QUESTION # 164
Universal Containers (UC) needs to create a prompt template that provides a detailed product description based on the latest product data. The description will be used in marketing materials to ensure consistency and accuracy. Which prompt template type should UC use?

Answer: A


NEW QUESTION # 165
An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

Answer: B

Explanation:
To ground a sales email on Opportunity Products, Events near the customer, and Tone and voice examples, the Agentforce Specialist should use a prompt-initiated flow. This flow can dynamically fetch the necessary data from related records in Salesforce and ground the generative AI output with contextually accurate information.


NEW QUESTION # 166
An Agentforce is creating a custom action in Agent. Which option is available for the Agentforce Specialist to choose for the custom copilot action?

Answer: C

Explanation:
When creating a custom action in Agent, one of the available options is to use Flows. Flows are a powerful automation tool in Salesforce, allowing the Agentforce Specialist to define custom logic and actions within the Copilot system. This makes it easy to extend Copilot's functionality without needing custom code.
While Apex triggers and SOQL are important Salesforce tools, Flows are the recommended method for creating custom actions within Agent because they are declarative and highly adaptable.


NEW QUESTION # 167
Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should An Agentforce recommend for this request?

Answer: C

Explanation:
Einstein Conversation Insights analyzes sales calls (including video and voice) to capture key moments, deal terms, competitor mentions, and customer sentiment. It helps sales management quickly understand what was discussed without manually reviewing the entire call.This feature ensures actionable insights are delivered directly into the Salesforce CRM, allowing sales managers to gain a concise overview without manually reviewing long recordings.


NEW QUESTION # 168
Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

Answer: A

Explanation:
To add or update actions assigned to a copilot, An Agentforce can manage this through several areas:
Copilot Actions Page: This is the central location where copilot actions are managed and configured.
Record Page for the Copilot Action: From the record page, individual copilot actions can be updated or modified.
Copilot Action Library Tab: This tab serves as a repository where predefined or custom actions for Copilot can be accessed and modified.
These areas provide flexibility in managing and updating the actions assigned to Copilot, ensuring that the AI assistant remains aligned with business requirements and processes.


NEW QUESTION # 169
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