Salesforce Certified-Business-Analyst Zertifizierungsprüfung & Certified-Business-Analyst Exam

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Identify stakeholder roles
  • 2. Manage stakeholder expectations
  • 3. Facilitate communication
  • 4. Prioritize business needs
Topic 2: Requirements18%- Requirements management
  • 1. Manage requirement lifecycle
  • 2. Identify dependencies
  • 3. Gather business requirements
  • 4. Validate requirements
Topic 3: Business Process Mapping12%- Process analysis
  • 1. Document current-state processes
  • 2. Manage scope definition
  • 3. Design future-state processes
  • 4. Use process mapping techniques
Topic 4: Customer Discovery17%- Business analyst responsibilities
  • 1. Assess customer environment
  • 2. Support implementation lifecycle
  • 3. Identify business objectives
  • 4. Demonstrate Salesforce capabilities
Topic 5: Development Support and User Acceptance12%- Solution validation
  • 1. Validate business outcomes
  • 2. Manage change adoption
  • 3. Support development teams
  • 4. Coordinate user acceptance testing
Topic 6: User Stories18%- Agile documentation
  • 1. Refine backlog items
  • 2. Write user stories
  • 3. Support Agile delivery
  • 4. Define acceptance criteria

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Salesforce Certified-Business-Analyst Exam, Certified-Business-Analyst Deutsch Prüfungsfragen

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Salesforce Certified Business Analyst Exam Certified-Business-Analyst Prüfungsfragen mit Lösungen (Q257-Q262):

257. Frage
Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

Antwort: B

Begründung:
The reference that the business analyst should consult to learn more about the previous consultant's recommendation is an Entity Relationship Diagram (ERD). An ERD is a diagram that shows the logical structure and relationships of data entities in a database or system. An ERD helps to model and document how data entities are organized, connected, and interact with each other. An ERD also helps to normalize data entities by reducing redundancy and inconsistency in data storage and retrieval. The previous consultant recommended that Universal Containers move to a more normalized data model to represent its containers, which means that they wanted to avoid storing duplicate or unnecessary data in multiple tables or fields. The business analyst should consult an ERD to learn more about how the previous consultant proposed to design and implement a more normalized data model for Universal Containers. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


258. Frage
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

Antwort: B

Begründung:
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what's important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you're successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References: https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values
/v2mom-introduction


259. Frage
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

Antwort: B

Begründung:
Explanation
When a business analyst learns that another team also needs email integration in the near future, they should include that team during discovery. This is because including all relevant stakeholders early in the project can help to identify common needs, avoid duplication of work, leverage synergies, and deliver value faster. The business analyst should invite the operations team to participate in discovery activities such as interviews, surveys, workshops, observations, etc., and capture their requirements, expectations, and feedback. The business analyst should also communicate the project scope, timeline, and risks to both teams and manage any changes or issues that may arise.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


260. Frage
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

Antwort: C

Begründung:
Explanation
The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle.
References:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s


261. Frage
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?

Antwort: C

Begründung:
Explanation
The project team needs to agree upon a definition of done to ensure that the work is ready to be deployed. A definition of done is a set of criteria that determines when a user story is completed and ready for deployment.
It typically includes technical, functional, and quality aspects of the user story, such as code quality, unit testing, documentation, performance, security, and usability. A definition of done helps to ensure that the work meets the expected standards and quality, satisfies the user's needs and expectations, and aligns with the project goals and scope.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done


262. Frage
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