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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Practices30%- General management practices
  • 1. Supplier management
    • 2. Continual improvement
      • 3. Relationship management
        • 4. Information security management
          - Technical management practices
          • 1. Deployment management
            • 2. Infrastructure and platform management
              • 3. Software development and management
                - Service management practices
                • 1. Incident management
                  • 2. Service request management
                    • 3. Service level management
                      • 4. Availability management
                        • 5. Capacity and performance management
                          • 6. Change enablement
                            • 7. Problem management
                              • 8. Business continuity management
                                Topic 2: ITIL Service Value System20%- Continual improvement
                                - Service value chain
                                • 1. Deliver and support
                                  • 2. Improve
                                    • 3. Engage
                                      • 4. Obtain/build
                                        • 5. Design and transition
                                          • 6. Plan
                                            - Governance
                                            - Purpose and components
                                            Topic 3: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                            - Services, service offerings, service relationships
                                            - Service management as a practice
                                            Topic 4: Technology and Information Management10%- Role of technology in service management
                                            - Information management principles
                                            Topic 5: Organizational Structure and Roles10%- Teams and groups
                                            - Key roles and responsibilities
                                            Topic 6: ITIL Guiding Principles15%- Progress iteratively with feedback
                                            - Keep it simple and practical
                                            - Start where you are
                                            - Collaborate and promote visibility
                                            - Optimize and automate
                                            - Focus on value
                                            - Think and work holistically

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                                            EXIN ITIL 4 Foundation Sample Questions (Q297-Q302):

                                            NEW QUESTION # 297
                                            Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

                                            Answer: A


                                            NEW QUESTION # 298
                                            Which is an activity of the 'incident management' practice?

                                            Answer: D


                                            NEW QUESTION # 299
                                            Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

                                            Answer: C


                                            NEW QUESTION # 300
                                            Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?

                                            Answer: A


                                            NEW QUESTION # 301
                                            When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

                                            Answer: A


                                            NEW QUESTION # 302
                                            ......

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