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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
ITIL Service Value System	25%	- Governance - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System
ITIL Guiding Principles	15%	- Start where you are - Focus on value - Collaborate and promote visibility - Think and work holistically - Optimize and automate - Keep it simple and practical - Progress iteratively with feedback
Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services
Key Concepts of ITIL 4	15%	- Value streams and processes - Organizations, people and culture - Information and technology - Partners and suppliers

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ITILFNDv4 100% Correct Answers - ITILFNDv4 Test Questions

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EXIN ITIL 4 Foundation Sample Questions (Q231-Q236):

NEW QUESTION # 231
Which practice guarantees that users have a range of access channels to choose from to report problems?

A. Service desk
B. Incident management
C. Change enablement
D. Service level management

Answer: A

NEW QUESTION # 232
Which statement about managing incidents is CORRECT?

A. Low impact incidents should be resolved efficiently, making logging unnecessary
B. The 'incident management' practice should use a single process regardless of the impact of the incident
C. Low impact incidents should be resolved efficiently so the resource required is reduced
D. Incidents with the lowest impact should be resolved first

Answer: C

NEW QUESTION # 233
Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A. Understanding the business mission
B. Executing improvement actions
C. Defining the improvement plan
D. Performing baseline assessments

Answer: D

NEW QUESTION # 234
When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

A. Assessment results
B. Improvement plans
C. Measurable targets
D. Business objectives

Answer: A

NEW QUESTION # 235
Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A. Evaluate measurements and metrics
B. Define measurable targets
C. Perform baseline assessments
D. Execute improvement actions

Answer: A

NEW QUESTION # 236
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