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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Case Management
C. Agent Desktop
D. Guided Selling
E. Forecasting and Pipeline Management

Answer: A,D,E

NEW QUESTION # 25
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It enables organizations to deliver personalized customer engagement data.
E. It provides permanent awareness of customer expectations.

Answer: B,D,E

NEW QUESTION # 26
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Increased profitability
C. Lower customer acquisition costs
D. Optimize buying lifecycle
E. Improved customer satisfaction and retention

Answer: B,C,D

NEW QUESTION # 27
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration caters for error handling and monitoring
C. Integration is GDPR compliant
D. Integration monitoring needs to be centralized
E. Integration value mapping needs to be maintained

Answer: A,B,E

NEW QUESTION # 28
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. SAP Customer Data Platform
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Enterprise Consent and Preference Management

Answer: B

NEW QUESTION # 29
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