ITIL-4-CDS Test Answers - New ITIL-4-CDS Practice Materials

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Plan and build service value streams25%- Service value system and value streams
  • 1. Designing value streams and workflows
    • 2. Core concepts and principles
      - Resource and capability management
      • 1. Buy vs build and sourcing strategies
        • 2. Planning and allocation
          Create and develop services25%- Service design and development practices
          • 1. Requirements definition and specification
            • 2. Service components and architecture
              - Quality assurance and validation
              • 1. Service level management
                • 2. Testing and verification
                  Support and improve services25%- Performance measurement and improvement
                  • 1. Metrics and monitoring
                    • 2. Continual improvement practices
                      - Service support and incident management
                      • 1. Incident and problem management
                        • 2. Service desk and request fulfilment
                          Deliver and transition services25%- Service transition and change management
                          • 1. Deployment and implementation
                            • 2. Change enablement and release management
                              - Service delivery and operational practices
                              • 1. Service integration and management
                                • 2. Service operation and control

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q49-Q54):

                                  NEW QUESTION # 49
                                  An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
                                  Which sourcing model should they use?

                                  Answer: B


                                  NEW QUESTION # 50
                                  To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                  Answer: D


                                  NEW QUESTION # 51
                                  An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
                                  During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?

                                  Answer: A

                                  Explanation:
                                  The Service Design practice owns the preparation of the service design package, which includes architectural blueprints, data flows, compliance requirements, organizational structures, and measurement models. It synthesizes stakeholder and customer requirements into a coherent design that addresses the four dimensions: organizations and people, information and technology, partners and suppliers, and value streams and processes. By doing so, it ensures that the new analytics service is fit for purpose, fit for use, and can be reliably transitioned into production.


                                  NEW QUESTION # 52
                                  A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time.
                                  However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

                                  Answer: D


                                  NEW QUESTION # 53
                                  An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

                                  Answer: A


                                  NEW QUESTION # 54
                                  ......

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