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Tech firms award high-paying job contracts to ITIL Foundation (Version 5) (ITIL-5-Foundation) certification holders. Every year many aspirants appear in the ITIL-5-Foundation test of the certification, but few of them cannot crack it because of not finding reliable ITIL Foundation (Version 5) prep materials. So, you must prepare with real exam questions to pass the certification exam. If you don't rely on actual exam questions, you will fail and loss time and money.

ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITIL4 Foundation
Certificate Validity Period:No fixed expiry (subject to PeopleCert certification policy updates)
Exam Duration:60 minutes
Exam Format:Closed book, Scenario-based questions (basic level), Multiple-choice
Real Exam Qty:40 multiple-choice questions
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
ITIL 4 Practice Manager
Passing Score:65% (26 out of 40 questions)
Exam Price:Varies by region and provider (typically ~£200–£400 GBP equivalent)
Available Languages:Japanese, Portuguese (Brazil), Chinese (Simplified), German, English, French, Spanish, Korean
Recommended Training:PeopleCert ITIL 4 Foundation Training
Exam Registration:PeopleCert Official ITIL Certification Page
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online proctored exam or authorized test center (PeopleCert)
Pre Condition:No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 2
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 3
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 4
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 5
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 6
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 7
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 8
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 9
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.

ITIL Foundation (Version 5) Sample Questions (Q30-Q35):

NEW QUESTION # 30
According to the ITIL Guiding Principle ' Start where you are ' , what is the MAIN risk of starting over without considering what is already available when improving a service?

Answer: A

Explanation:
The main risk is wasting time and losing valuable existing capabilities and resources, so option D is correct.
The guiding principle "start where you are" encourages organizations to assess the current state before deciding what to change. Existing services, workflows, knowledge, technologies, relationships, and capabilities may already provide useful foundations for improvement. Ignoring them can lead to unnecessary effort, repeated mistakes, disruption, and the loss of things that were already working well. ITIL does not suggest preserving everything unchanged, but it does recommend understanding and reusing what is valuable before rebuilding. Starting over without evaluation can also damage morale and continuity. This principle helps organizations improve more intelligently by building on reality instead of assuming that total replacement is always the best answer.


NEW QUESTION # 31
Which term describes ' what an organization does for its consumers and other stakeholders and why?

Answer: B

Explanation:
An organization's purpose describes what it does for its consumers and other stakeholders and why it exists, so option D is correct. In ITIL, purpose provides the fundamental reason for the organization's existence and connects its activities to value creation. It explains the broader intent behind products, services, and relationships. A value stream is a series of steps used to create and deliver value in a specific context. A value chain is the set of high-level lifecycle activities that enables value through products and services. An operating model shows how the organization arranges its capabilities, workflows, and resources to fulfill its purpose. Purpose is therefore the most foundational concept among these. It defines the "why," while the other concepts describe how value is organized, managed, and delivered in practice.


NEW QUESTION # 32
How do value chain activities support an organization ' s purpose?

Answer: C

Explanation:
Value chain activities support an organization's purpose by translating that purpose into activities that create value, so option A is correct. Purpose explains why the organization exists and what it seeks to provide for consumers and other stakeholders. The value chain then expresses how the organization acts at a high level across the lifecycle of products and services to make that purpose real. Activities such as discover, design, build, transition, operate, deliver, support, and acquire work together to turn intent into outcomes. Governance and compliance frameworks are important, but they are not the main role of value chain activities. Likewise, the value chain does not prescribe specific tools. ITIL positions the value chain as the central operational expression of the value system, helping organizations convert strategic intent into coordinated value-creating action.


NEW QUESTION # 33
Who is responsible for the procurement and use of services ?

Answer: D

Explanation:
The correct answer is C. ITIL Version 5 defines a service consumer as an organization responsible for the procurement and use of services. This means the service consumer is the party that obtains services from a service provider and uses those services to enable value. Within a service consumer organization, ITIL identifies three important roles: customer, user, and sponsor. The customer defines service requirements and takes responsibility for outcomes. The user actually uses the service. The sponsor authorizes the budget for service consumption. However, the broader organization responsible for procuring and using the service is the service consumer. Option A is incorrect because the service provider is responsible for delivering and supporting services. Option B is incorrect because a digital product vendor provides or manages digital products, but this is not the ITIL definition asked here. Option D is incorrect because sponsors authorize the budget, but they are only one role within the service consumer organization.


NEW QUESTION # 34
Which BEST describes the relationship between digital services and digital products?

Answer: C

Explanation:
Digital services are always based on digital products, so option B is correct. In ITIL, a digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers. A digital service uses those digital products to facilitate outcomes and support value co-creation.
This means the product forms the technological and resource foundation for the service. The relationship does not work the other way around, so digital products are not based on digital services. They also do not exist independently in the context of digital service management, because products and services are integrated through the lifecycle and value system. Finally, digital products are not service actions. Service actions are provider activities, while products are configurations of resources. Therefore, digital services depend on digital products.


NEW QUESTION # 35
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