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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

TopicDetails
Topic 1
  • Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 2
  • Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 3
  • App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.

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Salesforce Certified Slack Administrator Sample Questions (Q40-Q45):

NEW QUESTION # 40
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?

Answer: C

Explanation:
In Enterprise Grid, to manage who can invite guests:
"Org Admins can configure organization-wide policies that set permissions for inviting external users, including granting specific non-admin users the ability to invite guests." This is handled under Organization Policies, not through workspace-specific settings or ownership transfer.
(Reference: Slack Administration Study Guide - User Management and Org Policies)
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NEW QUESTION # 41
You're a Slack admin creating a list of default prefixes. You want to provide employees with standard naming conventions to use when they create new channels.
After reviewing existing channels, you determine that there are three types of channels most often created: * Slack Connect channels for collaborating with partners.
* Channels for groups within a line of business.
* Channels to support collaboration on specific engagements.
What are the three best prefixes to add to your default list?
(Select the THREE best answers.)

Answer: A,B,D

Explanation:
Slack best practices for channel naming recommend:
"#team- for department or functional groups, #proj- for project-based collaboration, and #ext- for Slack Connect (external) channels."
#announce (B) is more suitable for announcement-type channels, not team/project work. #help (C) is generally for support channels. #slack (E) is not a standard naming prefix.
(Reference: Slack Administration Study Guide - Channel Naming Conventions Best Practices)
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NEW QUESTION # 42
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

Answer: A,C,D

Explanation:
Slack Champions are:
"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators - their main role is to drive cultural adoption." Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.
(Reference: Slack Administration Study Guide - Building a Slack Champion Network)
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NEW QUESTION # 43
Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?

Answer: B

Explanation:
Since Preethi needs access to multiple channels but only for a limited time:
"A Multi-channel Guest is the best choice when someone needs access to more than one channel but does not need full member access across the workspace. You can also set an expiration date for their access." Single-channel Guest would be too limiting, and full Member access would provide more access than necessary, posing a security risk.
(Reference: Slack Administration Study Guide - Managing Guest Access)
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NEW QUESTION # 44
You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?

Answer: C

Explanation:
Slack recommends:
"Private channels are best for sensitive discussions such as hiring, compensation, or any confidential information that should not be visible to all workspace members." Projects (B), brainstorming (C), and event announcements (D) are usually better suited for public channels to maximize visibility.
(Reference: Slack Administration Study Guide - When to Use Private Channels)
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NEW QUESTION # 45
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