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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: FlexCards	23%	- Designing FlexCards to meet requirements - Capabilities and use cases of FlexCards - Grouping and displaying customer 360 information
Topic 2: Best Fit Solutioning	27%	- Mapping requirements to OmniStudio capabilities - Gathering and analyzing business requirements - Fit-gap analysis and solution design - Performance, security, and best practices
Topic 3: OmniScripts	27%	- Mapping business processes to OmniScript steps - Structure and components of OmniScripts - Validation and alignment with business needs
Topic 4: Data Tools	23%	- Integration Procedures: connectivity and data flow - Calculation Matrices and Procedures - DataRaptors: purpose, design, and usage

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Salesforce Certified OmniStudio Consultant Sample Questions (Q190-Q195):

NEW QUESTION # 190
In which two scenarios should a DataRaptor be used?
Choose 2 answers

A. To send an SMS alert to the user when a process completes
B. To retrieve an account and Its related contacts
C. To merge the city and state fields into a single field
D. To retrieve today's financial news

Answer: B,C

Explanation:
The two scenarios where a DataRaptor should be used are: to retrieve an account and its related contacts, and to merge the city and state fields into a single field. A DataRaptor is a tool that can read, transform, and write data from Salesforce objects or JSON objects. A DataRaptor Extract can retrieve data from one or more Salesforce objects using SOQL queries, and store it in an Interface object or a JSON object. A DataRaptor Transform can map data from one Interface object or JSON object to another, and apply formulas and functions to transform the data. For example, a DataRaptor Transform can concatenate two fields into one using the + operator

NEW QUESTION # 191
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A. Using card session variables and multiple FlexCards
B. Using card session variables and a single FlexCard with multiple flyouts
C. Using card filter and a single FlexCard with multiple flyouts
D. Using card filter and multiple FlexCards

Answer: D

Explanation:
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format.
The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status

NEW QUESTION # 192
A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list.
Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?

A. Headers section, which contains only authentication and content type metadata.
B. Request Body parameters, which define only the data sent to the external API, not the received data.
C. Response Mapping parameters, which define how the response body is extracted and stored as an element within the Integration Procedure ' s data JSON.
D. Timeout parameter, which determines how long the Integration Procedure waits for the external response.

Answer: C

NEW QUESTION # 193
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

A. Create new LWC templates for branding and styling
B. Implement FlexCards and OmniScripts for the front-end
C. Use existing APEX classes as data sources
D. Replace existing APEX using DataRaptors and HTTP Actions

Answer: B,D

NEW QUESTION # 194
Which of the following is a key difference between Integration Procedures and DataRaptors?

A. Integration Procedures can retrieve data from multiple related objects.
B. DataRaptors can access data from external sources.
C. Integration Procedures can access data from external sources.
D. DataRaptors can invoke multiple actions in a single server call.

Answer: C

Explanation:
The key difference between Integration Procedures and DataRaptors is that Integration Procedures can access data from external sources, while DataRaptors can only access data from Salesforce. Integration Procedures allow the designer to create complex API queries declaratively using HTTP Actions or SOAP Actions.
DataRaptors allow the designer to read, transform, and write data between Salesforce objects or fields. Both Integration Procedures and DataRaptors can invoke multiple actions in a single server call, and both can retrieve data from multiple related objects.

NEW QUESTION # 195
......

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