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| Section | Weight | Objectives |
|---|---|---|
| Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Convert public channels to private channels - Configure channel management policies - Manage default channels and required channels - Manage user groups and channel permissions |
| App Administration | 10% | - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration |
| Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning |
| Enabling Slack Success | 15% | - Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption |
| Security | 15% | - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies |
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問題 #28
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
答案：C
解題說明：
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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問題 #29
You're a Workspace Owner introducing Slack to your organization for the first time.
In order to encourage employees to use Slack, you've organized a contest to see who can send the most messages in Slack channels in a week.
What's the best way to determine the winner?
(Select the best answer.)
答案：D
解題說明：
Slack's analytics dashboard provides detailed activity metrics per user:
"The Members tab in the analytics dashboard shows the number of messages sent by each member, making it easy to track individual engagement." The Channels tab tracks activity per channel, not per user.
Installing a bot (option B) or exporting messages (option D) would be unnecessary and complex when Slack's native analytics already provide this data.
(Reference: Slack Administration Study Guide - Analytics and Reporting)
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問題 #30
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?
答案：B
解題說明：
To define Slack's success, it's essential to tie usage to business outcomes and improved productivity - not just technical setup or user counts.
Slack documentation recommends:
"Engage business units to identify opportunities where Slack has improved workflows, collaboration, or response times, and measure these against baseline expectations." This makes the success conversation focused on value and business impact rather than technical completeness or adoption rates alone.
(Reference: Slack Administration Study Guide - Defining Success and ROI with Slack)
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問題 #31
You're a member of a public Slack Connect channel that is being used to collaborate with members of a partner organization. You can see that one of your primary contacts at the partner organization is already a member of the channel, but they're having trouble locating the channel in their Slack instance.
You send them the channel name in a direct message (DM) so that they can search it in Slack, but they still cannot locate the channel.
What is the reason for this?
(Select the best answer.)
答案：A
解題說明：
In Slack Connect, the same channel can have different names in each participating organization's workspace:
"Slack Connect channels may appear with different names in each organization. Members need to search by the name it appears in their own workspace." Therefore, even though you sent the channel name from your side, the user on the partner organization side needs to find it by the name assigned in their workspace. It is not an issue of membership (A), posting permissions (C), or privacy settings (B) in this case.
(Reference: Slack Administration Study Guide - Slack Connect Channel Management)
問題 #32
Your company wants to add outside consultants onto a project in Slack.
They are not allowed to set up their own Slack workspace, and your company is security-focused.
What is your best course of action?
答案：B
解題說明：
Slack's recommendation for secure external collaboration is:
"Single-Channel Guests are ideal for providing external users with access to only one channel, maintaining strict control over permissions and access." Multi-Channel Guests (B, C) grant access to multiple channels, which is unnecessary and riskier. Creating a new workspace (A) adds administrative burden and is unnecessary for one project.
(Reference: Slack Administration Study Guide - Managing External Users via Guest Roles)
問題 #33
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