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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Exam Duration:120 minutes
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Related Certifications:Apple Deployment and Management
Apple Certified Support Professional
Passing Score:75%
Available Languages:Additional localized languages (varies by region), English
Real Exam Qty:Approximately 80 scored questions
Exam Format:Multiple-choice multiple select, Multiple-choice single select
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Recommended Training:Apple Device Support Training Course
Apple Training Resources
Exam Registration:Apple Training and Certification
Apple Certification Exams Portal
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 2
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 3
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

Apple Device Support Exam Sample Questions (Q127-Q132):

NEW QUESTION # 127
Which macOS feature allows you to use your iPhone as a webcam?

Answer: C


NEW QUESTION # 128
Select three responses.
Which three steps should you take if your iPad stops responding to your keyboard or trackpad that ' s connected with the Smart Connector?

Answer: B,C,D

Explanation:
The Smart Connector is a magnetic port that allows you to connect compatible accessories, such as the Smart Keyboard or the Magic Keyboard, to your iPad. Sometimes, your iPad may stop responding to your keyboard or trackpad that's connected with the Smart Connector. This could be due to various reasons, such as software issues, dirt or debris on the connectors, or interference from other cases or covers. According to the Apple Device Support Reference Materials 1 , the following steps can help you troubleshoot the problem:
* Restart your iPad. This can resolve many software glitches that may prevent your iPad from recognizing your accessory. To restart your iPad, press and hold the Top button and either volume button until the power off slider appears. Drag the slider, then wait for 30 seconds for your device to turn off. To turn your device back on, press and hold the Top button until you see the Apple logo.
* Remove any other iPad case or cover. Some cases or covers may interfere with the Smart Connector or the accessory's magnets, causing connection issues. Make sure you remove any other case or cover from your iPad before attaching your accessory. Also, make sure the Smart Connector and the accessory's connectors are clean and free of any dirt or debris. You can use a soft, lint-free cloth to gently wipe the connectors.
* Update your iPad to the latest version of iPadOS. Updating your iPad can ensure that you have the latest features and bug fixes that may improve the compatibility and performance of your accessory. To update your iPad, go to Settings > General > Software Update and follow the onscreen instructions.
:
Allow USB and other accessories to connect to your iPhone, iPad, or iPod touch .


NEW QUESTION # 129
You're ready to transfer a sysdiagnose from your iPad to your Mac.
Where in System Settings can you locate the log file on iPad?

Answer: D

Explanation:
Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. The log file name starts with "sysdiagnose" and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.


NEW QUESTION # 130
Which two features do you need to set up passkeys on Apple devices? (Select two.)

Answer: B,C

Explanation:
Passkeys (passwordless authentication) require:
* B:Two-factor authenticationfor Apple Account security.
* D:iCloud Keychainto store and sync passkeys across devices.
* Option A: App-Specific Passwords are for third-party apps, not passkeys.
* Option C: Legacy Contact is for data inheritance, unrelated.
* Option E: Account Recovery aids access but isn't required.References: Apple Support - "Use passkeys to sign in" (support.apple.com/HT213305).


NEW QUESTION # 131
How to put an iPhone in DFU mode?
For iPhone 8 and later models:

Answer: A


NEW QUESTION # 132
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