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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Topic 1: High-Velocity IT Techniques - Valuable Investments	- Investment decision techniques - Value optimization strategies
Topic 2: High-Velocity IT Culture	- Working in highly automated environments - Cultural aspects of high-velocity environments
Topic 3: High-Velocity IT Techniques - Co-Created Value and Assured Conformance	- Co-Created Value - Relationship Management - Service Desk - Service Design - Service Experience
Topic 4: Introduction to High-Velocity IT	- Course introduction and ITIL 4 overview - High-velocity concepts
Topic 5: High-Velocity IT Techniques - Fast Development	- Development acceleration methods - Rapid delivery techniques
Topic 6: High-Velocity IT Techniques - Resilient Operations	- Monitoring and Event Management - Site Reliability Engineering - Infrastructure and Platform Management - Problem Management - Availability Management - Capacity and Performance Management - Service Continuity Management
Topic 7: Digital Product Lifecycle	- Alignment with ITIL operating model - Transition to Lean, Agile, or DevOps practices - Digital product lifecycle overview

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ITIL-4-Specialist-High-velocity-IT New Study Notes | ITIL-4-Specialist-High-velocity-IT Certification Exam Cost

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?

A. service management
B. Portfolio management

Answer: B

NEW QUESTION # 17
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

Answer:

Explanation:
Onboarding

NEW QUESTION # 18
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high- risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

A. Use change models with different controls based on risk
B. Reject continuous delivery for all regulated services
C. Apply the same approval path to every change
D. Delay all releases until a monthly governance meeting

Answer: A

Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high-risk changes receive the scrutiny required by regulation.
A is unnecessarily restrictive. B reduces agility and ignores risk-based thinking. D creates delay and batch risk. Risk-based change models are much more aligned with modern ITIL thinking and HVIT goals.
Therefore C is the correct answer.
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NEW QUESTION # 19
An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.
Which approach would MOST LIKELY help the company overcome this challenge?

A. Map strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements
B. Assess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices
C. Review and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices
D. Establish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make

Answer: D

NEW QUESTION # 20
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is the BEST example of an experience metric that can be included in the SLA?

A. Total number of calls answered per day
B. Customer satisfaction with the helpline
C. Average call handling time
D. Percentage of issues resolved within the first call

Answer: B

NEW QUESTION # 21
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