500-442 Top Questions | 500-442 Latest Practice Materials

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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Basic Calls and Agent Settings20%- Configure basic call treatment
- Configure basic agent functionality
- Build basic ICM scripts
- Deploy basic call settings
Overview20%- Understand Contact Center basics
- Explain call flow
- Describe access tools
- Describe CCE components and architecture
Advanced Configuration20%- Configure roles and departments
- Implement VXML applications
- Configure RONA support
Reporting10%- Utilize Cisco Unified Intelligence Center (CUIC)
Advanced Features10%- Understand CCE features beyond default settings
Configuration and Implementation20%- Implement precision routing
- Configure agent teams and supervisors
- Utilize Finesse administration tool

>> 500-442 Top Questions <<

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

Answer: A,D


NEW QUESTION # 32
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Answer: C

Explanation:
When deploying a VXML application in a Cisco environment, after creating a local archive (.zip file) using the Deploy option in Call Studio, the next step involves transferring the .zip file to the VXML Server(s). This is achieved using:B.IVR Settings under Call Settings card:In the Operations Console (SPOG), the IVR Settings section under the Call Settings card is used to manage VXML applications, including uploading and managing .zip files containing the VXML applications. This section provides the interface for transferring and deploying VXML applications to the VXML Servers.References:Cisco's documentation on VXML application deployment, including the use of the Operations Console for application management, provides detailed guidance on transferring and managing VXML applications on the server.


NEW QUESTION # 33
Which user role must be assigned to the ToExtVXML variable in the ICM script?

Answer: B


NEW QUESTION # 34
Which .bat file displays the status of the VXML server and the applications running?

Answer: D

Explanation:
the Stalus.bat file will display the status of the VXML server and the applications running.
The .bat file that displays the status of the VXML server and the applications running on it is:B.Status.bat:This batch file, when executed, provides a snapshot of the current status of the VXML server, including any VXML applications that are deployed and running. It's a useful tool for administrators to quickly check the health and status of their VXML applications.References:Documentation for Cisco's Voice Browser or VXML Server typically includesinformation on utility scripts like Status.bat that help in managing and monitoring VXML applications.


NEW QUESTION # 35
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

Answer: A,E


NEW QUESTION # 36
......

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