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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 2	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 3	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 4	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 5	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q47-Q52):

NEW QUESTION # 47
U+ Bank, a retail bank, has recently implemented Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?

A. Create an external email treatment and use an external tool to design the email.
B. Create an external email treatment and use Customer Decision Hub to design the email.
C. Create an Internal email treatment and use Customer Decision Hub to design the email.
D. Create an internal email treatment and import the email content HTML.

Answer: A

NEW QUESTION # 48
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A. A new proposition filter needs to be configured in the strategy to filter on customer income.
B. Add a new Group By component for the mortgage limit calculation.
C. Remap the scorecard property in the decision strategy for the change to take effect.
D. The score calculation is independent of the strategy and no change is required.

Answer: D

Explanation:
The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified References: [Pega Academy - Decisioning Consultant - Using scorecards]

NEW QUESTION # 49
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The customer can be Involved in only one active journey at a given moment.
B. The customer always receives the most relevant action, even if an action is not a part of any journey.
C. The bank implemented upweighting for the third stage.
D. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

Answer: B

NEW QUESTION # 50
U+ Bank observes that some customers receive the same credit card offer multiple times within a short period, which results in dissatisfaction. The bank wants to suppress a specific credit card offer if it has been shown three times within seven days.
What should you configure in the Contact Policy to prevent a specific credit card offer from being shown to a customer more than three times in seven days?

A. Set the Tracking Level to Action and the Outcome Type to Clicks.
B. Set the Tracking Level to Action and the Outcome Type to Impressions.
C. Set the Tracking Level to Group and the Outcome Type to Clicks.
D. Set the Tracking Level to Group and the Outcome Type to Impressions.

Answer: B

NEW QUESTION # 51
U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.
What action does the bank need to take to achieve this business requirement?

A. Enable constant stage upweighting for the second stage of the journey.
B. Enable increasing stage upweighting for the first stage of the journey.
C. Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.
D. Enable increasing stage upweighting for the second stage of the journey.

Answer: D

Explanation:
Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time-sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 52
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