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| Section | Objectives |
|---|---|
| Topic 1: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 2: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 3: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 4: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 5: Hybrid Collaboration Services | - Hybrid services integration
|
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NEW QUESTION # 52
The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
Answer: B
Explanation:
The Exclusive multimedia profile allows an agent to handle only one interaction at a time across supported channels. This ensures agents who accept voice, email, and chat can focus on a single contact without receiving additional concurrent interactions.
NEW QUESTION # 53
Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?
Answer: C
Explanation:
When a Multimedia Profile is not assigned directly to the agent, the agent inherits the Multimedia Profile from the assigned Desktop Profile. This controls the channels and concurrent interaction capacity available to the agent.
NEW QUESTION # 54
An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services.
The SIP trunk requires that
registration be refreshed every 2 minutes.
Which command meets this requirement?
Answer: B
Explanation:
The registration refresh interval is derived from the expires value multiplied by the refresh ratio. In Cisco IOS XE Local Gateway configuration for Webex Calling, the registrar command commonly uses an expires value and a refresh-ratio. With expires 240 and refresh-ratio 50, the gateway refreshes registration at 50 percent of
240 seconds, which is 120 seconds, or exactly two minutes. Option B uses refresh-time, which is not the documented parameter used in the provided command style. Option C would refresh at 60 seconds because 50 percent of 120 is 60. Option D would refresh at 150 seconds because 50 percent of 300 is 150. The correct answer is therefore the command that sets expires to 240 with refresh-ratio 50 over TLS using the sips scheme. This aligns with Cisco's registration-based Local Gateway model, where the SBC must keep SIP registration active toward Webex Calling. Reference: Cisco Help, Configure Local Gateway on Cisco IOS XE for Webex Calling; Configure trunks, route groups, and dial plans for Webex Calling.
NEW QUESTION # 55
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?
Answer: C
Explanation:
WebRTC as an agent phone device requires a supported desktop operating system, a supported browser such as Chrome, sufficient network bandwidth, and browser settings that allow the Contact Center desktop to function correctly. This system meets those requirements with Windows 11, Chrome, physical host usage, adequate bandwidth, and pop-ups allowed.
NEW QUESTION # 56
A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?
Answer: B
Explanation:
When failures are isolated to a particular branch, WAN health and packet statistics should be investigated first. Latency, jitter, packet loss, or bandwidth saturation frequently affect collaboration quality and call success rates. Replacing phones or rebuilding tenants is excessive before verifying network conditions.
NEW QUESTION # 57
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